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Unable to start security management console


EliasThienpont
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I guess I have to start with the basics:

 

Unable to connect

Firefox can’t establish a connection to the server at localhost.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

 

Apache is running but I can get no further than this.

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  • ESET Staff

Were there any changes in system performed when it stopped working? For example Java was updated or older/possibly used version was removed? Or was there any attempt to perform ERA/ESMC upgrade that might have corrupted deployed console?

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Tomcat Server does not seem to be loaded... I can not see it in services.

I was trying to load this for the first time, but I was also doing some windows upgrades that have not completed properly.

It seems to be hanging up on loading SQL Server 2014  Service Pack 3 GDR (KB 4532095

 

Thanks

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  • ESET Staff
11 minutes ago, EliasThienpont said:

well, localhost/era/ did work, the only problwem is that it opened Spiceworks and not the eSet Management Console...

Help needed, Thanks, Elias

Actually at least login screen should open regardless of ESMC service state. In case "Spiceworks" opened, it either mean that it took tomcat's port 443 and thus preventing tomcat from listening on this port (i.e. conflict of services using the same port), or it is some kind of firewall that is intercepting requests - hard to be more precise without more details.

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There is no firewall inside of outward facing firewall. Localhost would not go there, but stays on this particular machine.

I did not see Tomcat listed in the services, running or otherwise. How can I change the port on ESMC if I cannot open it?\

Thanks ET

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What you can do according to [1] is change Spiceworks to use a different port and then reinstall ESMC, and ensure that Tomcat (et. al) are actually installed properly.

PS: I don't use Spiceworks so if this isn't the same spiceworks, my apologies.

[1] - https://community.spiceworks.com/support/desktop/troubleshooting/changing-sw-port

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