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Software installation failed


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Trying to update Endpoint Antivirus via Remote Management Server.

Failed to synchronize package repository.

Software installation failed: GetFile: Failed to process HTTP request (error code: 20014, url: 'hxxp://repository.eset.com/v1/com/eset/apps/business/eea/windows/v7/7.3.2036.0/eea_nt64.msi')

If I put that URL into my browser, I get a prompt to download eea_nt64.msi

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Does the client connect directly to the Internet or through a proxy? Is the Internet connection properly configured in the agent's policy? If so, could you create a Wireshark log with the network communication captured on a client after you send a software install task from ESMC?

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Looks like I had an old "ESET Services" proxy server in the config, but was set use direct connection if it failed.  I disabled this setting, and got better results, but still fails with same results.

As I watch Task Manager, I see that the Management agent is downloading quite a bit for a while (several minutes) but then fails.

I've captured this with Wireshark, but don't know wireshark enough to know what I'm looking at.

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