foxbat77 0 Posted July 21, 2020 Posted July 21, 2020 Trying to update Endpoint Antivirus via Remote Management Server. Failed to synchronize package repository. Software installation failed: GetFile: Failed to process HTTP request (error code: 20014, url: 'hxxp://repository.eset.com/v1/com/eset/apps/business/eea/windows/v7/7.3.2036.0/eea_nt64.msi') If I put that URL into my browser, I get a prompt to download eea_nt64.msi
Administrators Marcos 5,468 Posted July 21, 2020 Administrators Posted July 21, 2020 Does the client connect directly to the Internet or through a proxy? Is the Internet connection properly configured in the agent's policy? If so, could you create a Wireshark log with the network communication captured on a client after you send a software install task from ESMC?
foxbat77 0 Posted July 22, 2020 Author Posted July 22, 2020 Looks like I had an old "ESET Services" proxy server in the config, but was set use direct connection if it failed. I disabled this setting, and got better results, but still fails with same results. As I watch Task Manager, I see that the Management agent is downloading quite a bit for a while (several minutes) but then fails. I've captured this with Wireshark, but don't know wireshark enough to know what I'm looking at.
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