foxbat77 0 Posted July 21, 2020 Share Posted July 21, 2020 Trying to update Endpoint Antivirus via Remote Management Server. Failed to synchronize package repository. Software installation failed: GetFile: Failed to process HTTP request (error code: 20014, url: 'hxxp://repository.eset.com/v1/com/eset/apps/business/eea/windows/v7/7.3.2036.0/eea_nt64.msi') If I put that URL into my browser, I get a prompt to download eea_nt64.msi Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted July 21, 2020 Administrators Share Posted July 21, 2020 Does the client connect directly to the Internet or through a proxy? Is the Internet connection properly configured in the agent's policy? If so, could you create a Wireshark log with the network communication captured on a client after you send a software install task from ESMC? Link to comment Share on other sites More sharing options...
foxbat77 0 Posted July 22, 2020 Author Share Posted July 22, 2020 Looks like I had an old "ESET Services" proxy server in the config, but was set use direct connection if it failed. I disabled this setting, and got better results, but still fails with same results. As I watch Task Manager, I see that the Management agent is downloading quite a bit for a while (several minutes) but then fails. I've captured this with Wireshark, but don't know wireshark enough to know what I'm looking at. Link to comment Share on other sites More sharing options...
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