Version 13.2.15.0 Update causes Outlook Add-in Problem

[Beezel 0]

I've been having occasional startup problems with Outlook for Microsoft 365 since the 13.2.15.0 update (a few days ago). Today it wouldn't open unless using Safe Mode.

I disabled the Eset Addin for Outlook. Now it started right away.

I'm using Internet Security V13.2.15.0 on Windows 10 Pro 1910. Also recently installed KB4560960 - the 2020-06 update for 1909,

Anyone else seeing this problem?

Thanks!

[Marcos 5,070]

There have been some problem with Outlook 2019 updates recently, not sure if it also concerns Outlook 365:

https://www.reddit.com/r/sysadmin/comments/hrq0mn/outlook_immediately_crashing_on_open_after/

I'd recommend opening a ticket with your local ESET support for further troubleshooting.

[itman 1,659]

1 hour ago, Marcos said:

There have been some problem with Outlook 2019 updates recently, not sure if it also concerns Outlook 365:

https://www.reddit.com/r/sysadmin/comments/hrq0mn/outlook_immediately_crashing_on_open_after/

Thanks for the link.

I installed Win 10 1909 Cumulative update yesterday. I have 2019 Home and Office installed. It updated a few days back. So far, no issues with Office. However, I don't use Outlook and use of Eset plug-in is N/A as such.

-EDT- Looks like it was Outlook exclusively that was borked and possibly only on Win 10 2004: https://www.neowin.net/news/microsoft-says-outlook-on-the-desktop-is-down-due-to-some-recent-updates .

Stay away from Win 10 2004 as if it was the plague.

Edited July 15, 2020 by itman

[r1man 3]

https://www.bleepingcomputer.com/news/microsoft/microsoft-outlook-is-crashing-worldwide-with-0xc0000005-errors-how-to-fix/

[itman 1,659]

I also "might have spoken to soon." Just checked my Temp directory and there was a MS Word diagnostics file there I have never seen previously. Note that Word didn't crash when I was using it. Also strange is previous files are now showing the "Active Content" disabled warning; even if they don't contain any active content. 

Edited July 15, 2020 by itman

[Beezel 0]

Just to let people know, my Outlook is working fine still without the ESET addin.

I have raised the issue with ESET support.

We will see what they suggest. May take a while for them to respond,

[cyberhash 188]

Looks like a bit of a hit or a miss with the bug as i don't have any of the issues that anyone is talking about in various places (when using outlook 2019). What i did notice for a few weeks was that microsoft were having problems with either delays in emails being received or they were being queued up for a few days and all arriving at once.

Probably lots going on behind the scenes with spam bots and fraudulent emails over this corona period.

[r1man 3]

Its in the news:

Microsoft Outlook is crashing worldwide with 0xc0000005 errors, how to fix
https://www.blepingcomputer.com/news/microsoft/microsoft-outlook-is-crashing-worldwide-with-0xc0000005-errors-how-to-fix/

[Beezel 0]

ESET Support suggests I uninstall and re-install. I will re update this thread if that doesn't fix my problem.

[itman 1,659]

Quote

Outlook went down for four hours Wednesday. What happened?

The version of Outlook that runs on Windows PCs suddenly stopped working worldwide on Wednesday. The outage wasn’t caused by a bad patch. It wasn’t restored by an update. Microsoft isn’t saying much, but there’s a plausible explanation - and it’s disconcerting.

https://www.computerworld.com/article/3567096/outlook-went-down-for-four-hours-wednesday-what-happened.html

Edited July 16, 2020 by itman

[SlashRose 25]

It was the first time that I had the problem with Outlook 2016