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MDM Mobile Find fails


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I have recently setup an on prem esmc for mdm on iOS devices.  I have 1 phone connected in a policy.  The mobile find task keeps failing.  ANy suggestions on what may be the root cause to this?

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  • ESET Staff

Hello,

For iOS Find device has to be in supervised state, with current implementation it's only possible via ABM program (Apple Business Manager). Some device commands and policies (as marked in policy editor) are only available in such state.

HTH,

M.

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  • ESET Staff

Hello,

The main benefit of ABM is administrators don't need to touch device at all - it's enrolled into MDM during it's first setup (or after factory reset) based on information Administrators configure in ABM portal and MDM policy.

From ESET MDM point of view I think we only support Find (in Apple terminology it's lost mode) and supervised restrictions.

There is some guide on our side as well.

Generally its also possible to setup device into supervised mode by Apple Configurator however we currently don't support this as there was no demand from customers.

HTH,

M.

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