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EBA used licenses and devices do not match


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Hi,

I have a 5 user business license for ESET Endpoint Antivirus + File Security. I'm using EBA to manage my licenses.

In EBA on the licenses tab it says 4/5 licenses used. There are only 2 activated devices shown which is the correct number of activated devices.

I've looked in ESMC as well but can't find the missing devices.How do I find and remove the extra 2 licenses being used?

Thanks

 

Annotation 2020-07-09 120802.jpg

Annotation 2020-07-09 121042.jpg

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6 minutes ago, Marcos said:

We've synced the license and now EBA shows the information correctly.

Thanks a lot. Could this not be done at a user level in case it happens again?

 

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No, synchronization can be triggered only from our internal systems. Such issues do not occur normally so I believe you will not encounter it again.

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17 minutes ago, Marcos said:

No, synchronization can be triggered only from our internal systems. Such issues do not occur normally so I believe you will not encounter it again.

Cheers. Much appreciated.

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