engr2020 0 Posted July 9, 2020 Posted July 9, 2020 From past few weeks we are unable to activate ESET on windows 10 clients. getting ecp.20006 there is no firewall/proxy in between client and internet. How can we troubleshoot please help
Administrators Marcos 5,733 Posted July 9, 2020 Administrators Posted July 9, 2020 I'd recommend opening a ticket with your local support. Provide ELC logs as well as a dump of ekrn (create it via the advanced setup -> tools -> diagnostics -> create). Prior to creating the dump, do following: - turn off protected mode - restart the machine - attempt to activate the product - create a dump of ekrn but not later than 20s after you attempted activation engr2020 1
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