ECP.20006 error while activating ESET clients

[engr2020 0]

From past few weeks we are unable to activate ESET on windows 10 clients.

getting ecp.20006 there is no firewall/proxy in between client and internet.

How can we troubleshoot please help

 

[Marcos 5,733]

I'd recommend opening a ticket with your local support. Provide ELC logs as well as a dump of ekrn (create it via the advanced setup -> tools -> diagnostics -> create).

Prior to creating the dump, do following:
- turn off protected mode
- restart the machine
- attempt to activate the product
- create a dump of ekrn but not later than 20s after you attempted activation

[engr2020 0]

ok thanks will check with local support.