engr2020 0 Posted July 9, 2020 Share Posted July 9, 2020 From past few weeks we are unable to activate ESET on windows 10 clients. getting ecp.20006 there is no firewall/proxy in between client and internet. How can we troubleshoot please help Link to comment Share on other sites More sharing options...
Administrators Marcos 4,358 Posted July 9, 2020 Administrators Share Posted July 9, 2020 I'd recommend opening a ticket with your local support. Provide ELC logs as well as a dump of ekrn (create it via the advanced setup -> tools -> diagnostics -> create). Prior to creating the dump, do following: - turn off protected mode - restart the machine - attempt to activate the product - create a dump of ekrn but not later than 20s after you attempted activation engr2020 1 Link to comment Share on other sites More sharing options...
engr2020 0 Posted July 9, 2020 Author Share Posted July 9, 2020 ok thanks will check with local support. Link to comment Share on other sites More sharing options...
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