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Agent Conection Problem : GetAuthenticationSessionToken


Patami
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Hello,

Since now some weeks, many pc of my company are no more detected by our server.

Firewall is in "any"
I already restarted multiple time the server

I did uninstall and reinstall the agent and the eset client on different pc (version 7.3), nothing changed.

BUT some pc get a connection with the server, but it's a small minority.

Can It be an issue with driver / windows update ?

 

Thanks

2020-07-07 09_22_48-Window.png

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Do you have the part of the logs that show the process of connection?  

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It is hard to guess without trace logs, but issue might be also with WMI service, or other parts integrating AGENT with operating system, possibly resulting in slow responses.

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Here the rest of the logs

I tried to upgrade the eset remote  console  7 on the 2012r2 server that run a 6.5 but Get an error 1603.

 

2020-07-10 09_10_35-Status log.png

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