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Reinstalled Win10, License error ACT.33


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Hi.

I currently faced this problem. I bought ESET Internet Security 2019 - 2 Years, 3 PCs ( Product Key Card ) from greatamericancomputer.com 1 year ago. Then i activated ESET  on cople computers and all worked perfectly.

Untill now, i put new pc rig and tried to install ESET with same licence and faced ACT.33 error. I looked for internet for all possible solutions but no help.

Im now starting to think that this all coming up because of some weird ESET rules about licences.

Why it does not work if it did before?? Did i have to revoke licence from old win10 before activating on new?

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  • ESET Moderators

Hello @Lucrat1ve,

the ACT.33 error it is related to a situation when a license is used in a different country than what the license has on file.

Some licenses have a country lock (based on the country it was bought in), as part of license leakage prevention program.

Peter

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8 minutes ago, Peter Randziak said:

Hello @Lucrat1ve,

the ACT.33 error it is related to a situation when a license is used in a different country than what the license has on file.

Some licenses have a country lock (based on the country it was bought in), as part of license leakage prevention program.

Peter

Ty for answer Peter. I was aware of that and have read like 10 posts related to that issue.

That is kinda bummer to me, since i paid for it and now i cannot use it. Not on all my 3 computers..

I assume that this leakage provention thingy was implemented lately. Does ESET care about people who took licenses years ago? :D

Basically what do i do now??

Where can i get that information to which country my license is bound to? :()

Edited by Lucrat1ve
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  • ESET Moderators

Hello,

If you bought the license from one of our official resellers, it is bound to the country the reseller is based in. If this is the case and you later moved to another country and would like to continue to use your license, please contact your local ESET office who can help you with that.

However, in case you bought the license from a grey market, we can't guarantee its functionality, as it was probably obtained somewhere else for a cheap price and then sold to you online by an entity not authorized to do so. In situations like this, we can only suggest to contact the reseller who you purchased from, ask for a refund and get the license from an official source, which can guarantee license validity and customer support.

Regards,
Tomas

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