larrys3255 0 Posted June 19, 2020 Share Posted June 19, 2020 I recently had to reformat and reinstall windows 10. When I tried reinstalling ESET and got to t he point where the old antivirus must be uninstalled, I of course used the uninstall program recommended by ESET for Macafee. It started and froze. I then tried the ESET uninstall program, but had the same problem. I submitted a support request and got the reply to use the recommended uninstall program, which I had done. Since I was not able to install ESET, I decided to install another antivirus program - Malawarebytes Premium, just to be safe. What do you recommend to do at this point? Thannks. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted June 19, 2020 Administrators Share Posted June 19, 2020 Was there a problem uninstalling the AV via Settings -> Apps -> McAfee -> Uninstall ? Link to comment Share on other sites More sharing options...
itman 1,538 Posted June 19, 2020 Share Posted June 19, 2020 (edited) Long thread on uninstalling McAfee with their uninstaller tool and it freezing here: https://community.mcafee.com/t5/Consumer-General-Discussions/McAfee-Remover-frozen/td-p/525237/highlight/true . Try what is shown in the following posting first: Quote Try the below steps to remove McAfee Run MCPR Check if it stops at MFP Open Task Manager Check for “Sediag.exe” process Right click Sediag.exe and End task MCPR will continue to remove McAfee Reboot and continue Regards Siva If this doesn't work, try what is given in the posting following this. Edited June 19, 2020 by itman Link to comment Share on other sites More sharing options...
itman 1,538 Posted June 19, 2020 Share Posted June 19, 2020 (edited) There is also this "tidbit" in regards to the McAfee removal tool: Quote MCPR cleans up only the components needed for reinstallation. It is not designed to clean up 100% of components. https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?wc.contextURL=%2Fspaces%2Fcp&articleId=TS101331&_afrLoop=1332606635327720&leftWidth=0%&showFooter=false&showHeader=false&rightWidth=0%¢erWidth=100%#!%40%40%3FshowFooter%3Dfalse%26_afrLoop%3D1332606635327720%26articleId%3DTS101331%26leftWidth%3D0%25%26showHeader%3Dfalse%26wc.contextURL%3D%2Fspaces%2Fcp%26rightWidth%3D0%25%26centerWidth%3D100%25%26_adf.ctrl-state%3Dy2zoa9439_9 Appears to me that McAfee should have been uninstalled using Win uninstall apps feature; i.e. Control Panel -> Programs -> Uninstall a program. Edited June 19, 2020 by itman Link to comment Share on other sites More sharing options...
itman 1,538 Posted June 19, 2020 Share Posted June 19, 2020 (edited) 7 hours ago, larrys3255 said: I recently had to reformat and reinstall windows 10. When I tried reinstalling ESET and got to t he point where the old antivirus must be uninstalled, I of course used the uninstall program recommended by ESET for Macafee If you reinstalled Win 10, did you also reinstall McAfee LiveSafe afterwards? Or did McAfee come per-installed on the device originally, and you used the PC manufacturer's recovery disks to reinstall Win 10? If so is this how McAfee LiveSafe ended up being reinstalled on the device? Edited June 19, 2020 by itman Link to comment Share on other sites More sharing options...
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