AlexEspadero 0 Posted June 17, 2020 Share Posted June 17, 2020 We're unable to install the ESET Management Agent on a unit with MacOS 10.10.4. From the installer script, below is what we're seeing. usage: mktemp [-d] [-q] [-t prefix] [-u] template ... mktemp [-d] [-q] [-u] -t prefix usage: mktemp [-d] [-q] [-t prefix] [-u] template ... mktemp [-d] [-q] [-u] -t prefix /Users/aepi/Desktop/ESMCAgentInstaller.sh: line 7: : No such file or directory usage: mktemp [-d] [-q] [-t prefix] [-u] template ... mktemp [-d] [-q] [-u] -t prefix /Users/aepi/Desktop/ESMCAgentInstaller.sh: line 9: : No such file or directory ESET Management Agent live installer script. Copyright © 1992-2020 ESET, spol. s r.o. - All rights reserved. * Hostname: av.xxxxx.com * Port: 2222 * Installer: hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.3261.0/agent_macosx_x86_64.dmg /Users/aepi/Desktop/ESMCAgentInstaller.sh: line 89: : No such file or directory usage: mktemp [-d] [-q] [-t prefix] [-u] template ... mktemp [-d] [-q] [-u] -t prefix tee: : No such file or directory /Users/aepi/Desktop/ESMCAgentInstaller.sh: line 169: : No such file or directory usage: mktemp [-d] [-q] [-t prefix] [-u] template ... mktemp [-d] [-q] [-u] -t prefix Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.3261.0/agent_macosx_x86_64.dmg': % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 0 0 0 0 0 0 0 0 --:--:-- 0:00:03 --:--:-- 0Warning: Remote filename has no length! curl: (23) Failed writing body (0 != 2522) Failed to download installer file Cleaning up: When we try to manually download the .dmg file, here's the error. Any help would be appreciated. Thanks. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted June 17, 2020 ESET Staff Share Posted June 17, 2020 Unfortunately we are aware of this issue affecting macOS 10.9 and macOS 10.10 due to behavior changes of mktemp system utility. There is currently no analysis finished, but I would recommend to try to manually modify installation script in a way that calls like this: $(mktemp -q) $(mktemp -q -u) $(mktemp -q -d) are replaced with: $(mktemp -q /tmp/EraAgentOnlineInstaller.XXXXXXXX) $(mktemp -q -u /tmp/EraAgentOnlineInstaller.XXXXXXXX) $(mktemp -q -d /tmp/EraAgentOnlineInstaller.XXXXXXXX) where probably 6 lines will have to be modified to make it work. Also it might help to make added paths unique for each call. Link to comment Share on other sites More sharing options...
AlexEspadero 0 Posted June 17, 2020 Author Share Posted June 17, 2020 1 hour ago, MartinK said: Unfortunately we are aware of this issue affecting macOS 10.9 and macOS 10.10 due to behavior changes of mktemp system utility. There is currently no analysis finished, but I would recommend to try to manually modify installation script in a way that calls like this: $(mktemp -q) $(mktemp -q -u) $(mktemp -q -d) are replaced with: $(mktemp -q /tmp/EraAgentOnlineInstaller.XXXXXXXX) $(mktemp -q -u /tmp/EraAgentOnlineInstaller.XXXXXXXX) $(mktemp -q -d /tmp/EraAgentOnlineInstaller.XXXXXXXX) where probably 6 lines will have to be modified to make it work. Also it might help to make added paths unique for each call. After making the changes on the script, below is the error we're seeing. ESET Management Agent live installer script. Copyright © 1992-2020 ESET, spol. s r.o. - All rights reserved. * Hostname: av.xxxxx.com * Port: 2222 * Installer: hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.3261.0/agent_macosx_x86_64.dmg /Users/aepi/Desktop/ESMCAgentInstaller.sh: line 91: /tmp/postflight.plist: Permission denied Cleaning up: rm: /tmp/postflight.plist: Permission denied Any ideas? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted June 17, 2020 ESET Staff Share Posted June 17, 2020 3 hours ago, AlexEspadero said: After making the changes on the script, below is the error we're seeing. ESET Management Agent live installer script. Copyright © 1992-2020 ESET, spol. s r.o. - All rights reserved. * Hostname: av.xxxxx.com * Port: 2222 * Installer: hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.3261.0/agent_macosx_x86_64.dmg /Users/aepi/Desktop/ESMCAgentInstaller.sh: line 91: /tmp/postflight.plist: Permission denied Cleaning up: rm: /tmp/postflight.plist: Permission denied Any ideas? Could you please double check that installation script is executed with root permissions, i.e. either in root terminal, or in administrator terminal using sudo command? Otherwise it makes sense why script is not able access mentioned file - it should be actually created and removed during installation. Link to comment Share on other sites More sharing options...
TomK 0 Posted July 3, 2020 Share Posted July 3, 2020 Hi, I'm getting the below message, can anyone please help? I am running on MacOS 10.15.5 (19F96) Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.3261.0/agent_macosx_x86_64.dmg': % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 0 0 0 0 0 0 0 0 --:--:-- 0:05:00 --:--:-- 0 curl: (52) Empty reply from server Failed to download installer file Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted July 4, 2020 ESET Staff Share Posted July 4, 2020 Could you please verify that you can download this file manually on client machine? Also is there any HTTP proxy used / set in installer to be used? Maybe it is not working as expected and providing wrong response ... Link to comment Share on other sites More sharing options...
Recommended Posts