ramirez1 0 Posted May 5, 2014 Share Posted May 5, 2014 I recently started seeing the following on some recent installation of ESET Enpoint Antivirus hxxp://imgur.com/iDH0nCs I ran the uninstaller from safe mode and did a clean install. The screen looks normal but after rebooting the same thing happens. I have 4 machines so far with this issue. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,703 Posted May 5, 2014 Administrators Share Posted May 5, 2014 This indicates a problem with ekrn. If you run "sc query ekrn" with administrator rights, is ekrn running or stopped? PS: When posting, did you get an error "Service unavailable" ? I'm asking because a duplicate post was created. Link to comment Share on other sites More sharing options...
ramirez1 0 Posted May 5, 2014 Author Share Posted May 5, 2014 This indicates a problem with ekrn. If you run "sq query ekrn" with administrator rights, is ekrn running or stopped? PS: When posting, did you get an error "Service unavailable" ? I'm asking because a duplicate post was created. Yes I got a Service unavailable" and I refreshed the page and saw the duplicate. I ran "sq query ekrn" but i get: 'sq' is not recognized as an internal or external command Link to comment Share on other sites More sharing options...
Administrators Marcos 4,703 Posted May 5, 2014 Administrators Share Posted May 5, 2014 I see, it was a typo. The correct command is "sc query ekrn". Link to comment Share on other sites More sharing options...
ramirez1 0 Posted May 5, 2014 Author Share Posted May 5, 2014 C:\Users\Administrator.office110>sc query ekrn SERVICE_NAME: ekrn TYPE : 110 WIN32_OWN_PROCESS (interactive) STATE : 1 STOPPED WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 C:\Users\Administrator.office110> Link to comment Share on other sites More sharing options...
ramirez1 0 Posted May 5, 2014 Author Share Posted May 5, 2014 Looks like it was a permission issue. I was getting error when doing the normal uninstall. I then did a Reset on all Users permission and is now working normally Link to comment Share on other sites More sharing options...
ramirez1 0 Posted May 6, 2014 Author Share Posted May 6, 2014 Same issue. I'm currently working with Support trying to get this fix Link to comment Share on other sites More sharing options...
ramirez1 0 Posted May 12, 2014 Author Share Posted May 12, 2014 Issue has been resolved. Seems like it was a combination of Folder/Registry permissions as well as Spyware. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted May 12, 2014 Share Posted May 12, 2014 Thanks for updating us here, and glad you have followed through to resolution. Link to comment Share on other sites More sharing options...
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