Jump to content

Update authorization failure, license is valid


Recommended Posts

I just purchased a new license for ESET Endpoint Security + File Security but I am getting the "Modules update failed. Updated authorization failed. Please check if your license is valid." error.

This is through live installer generated through the Cloud Administrator console. This computer is a fresh install, no other antivirus software has been installed on it.

I have tried uninstalling, rebooting and reinstalling multiple times. I have also tried clearing the cache.

Link to comment
Share on other sites

  • Administrators

There are several licenses registered with your forum email addresses. I've tested them all and they all worked to download update files. Are you still experiencing the issue? If so, please enable advanced update engine logging in the adv. setup -> Tools -> Diagnostics and run update. Next disable logging, collect logs with ESET Log Collector and upload the generated archive here.

Link to comment
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...