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Restor a removed company


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Hello together,

we have following structure in ESMC:

Costumer 1
- Company 1
- Company 2
Costumer 2
- Company 1
- Company 2
Customer 3
- Company 1
- Company 2

I would like to remove a Company with their license. So I did the following steps:
https://help.eset.com/esmc_admin/71/en-US/msp_status.html?msp_remove_company.html

I go to step 4 and see that I removed not the company that I would delete, I removed the costumer. How can I get the costumer back and how I delete the company correctly.
I have not yet performed step 5.

Many thanks for your help

Edited by ZJeyZ
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Hello again,

I solved this Problem.

In the ESMC you must add license again.
Yo go under "More" -> "license management" -> "Action" -> "Add License"
Type in the removed EMA account.

But I don't know how do delete a Customer in the EMA.

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  • ESET Staff

Hello @ZJeyZ, deletion of a the customer from EMA is not possible for the moment. Only thing that you can do, is to "suspend" the company, however that would not allow its deletion from ESMC. We are working on a change, that would allow customer removal from EMA and also from ESMC

Internal reference: P_EMA2-3334

Edited by MichalJ
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