Zurd 4 Posted May 3, 2014 Share Posted May 3, 2014 We deployed ESET Endpoint Antivirus on a dozen of computers yesterday. 3 of them cannot be installed, even a simple diagnostics just hangs at In Progress. We can ping them, they are online, not in sleep mode, we rebooted the computer, they do not have an antivirus on it, windows firewall is even disabled. They are simple Windows 7 Pro. Cannot find any log on what's going on. Link to comment Share on other sites More sharing options...
Zurd 4 Posted May 3, 2014 Author Share Posted May 3, 2014 One of them finally finished. Took 22 minutes to perform a Diagnostics. Everything went fine except: Registering ESET Installer as a Service : Result Code: 1460 (This operation returned because the timeout period expired). Diagnostics conclusion : Result Code : 1603 (Fatal error during installation). Help would be appreciated. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted May 3, 2014 Share Posted May 3, 2014 Hello Zurd, Try setting the ESET ERA Server service, to logon using domain level credentials, instead of local system account. Make sure those problematic clients have UAC turned completely off. Ensure those clients and/or the logon credentials used have full access to Admin$ share. Maybe that will help you get going. If not report back again. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted May 5, 2014 Administrators Share Posted May 5, 2014 It'd be interesting to know if installing Endpoint on that computer locally completes without an error. Link to comment Share on other sites More sharing options...
Zurd 4 Posted May 6, 2014 Author Share Posted May 6, 2014 The second one returned: "Could not install ESET Installer on target computer (SC error code 15, GLE error code 0)" This same one said IPC$ and ADMIN$ Connection completed succesfully like all the other tests. Doing a Diagnostic return a complete succes. Weirdly the third one just worked fine this time! I think you're right Marcos, we need to install them locally and see what's going on. I thought ESET RAC would provide more information. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted May 6, 2014 Share Posted May 6, 2014 I think you're right Marcos, we need to install them locally and see what's going on. I thought ESET RAC would provide more information. Actually in the Install Tasks tab, if you double click the Remote Install task, then choose details tab, then double click your client again, you should be presented with informative diagnostics. I have attached a picture to make sure you see the right dialogue. Link to comment Share on other sites More sharing options...
Zurd 4 Posted May 6, 2014 Author Share Posted May 6, 2014 Indeed there is this window which we know about. One of the computer doesn't have this window. Double-clicking on it doesn't do anything (Result Code: 1460) For the second computer, this window says everything is sucessful but still doesn't install (SC error code 15, GLE error code 0) Link to comment Share on other sites More sharing options...
Arakasi 549 Posted May 6, 2014 Share Posted May 6, 2014 (edited) Error codes Except no 15 error. Woops ! Edited May 6, 2014 by Arakasi Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted May 10, 2014 Administrators Share Posted May 10, 2014 Error 15 means invalid drive. Link to comment Share on other sites More sharing options...
Solution Zurd 4 Posted July 16, 2014 Author Solution Share Posted July 16, 2014 We don't have computers taking a huge amount of time when running a diagnostic anymore. Solution provided by Arkasi: "Try setting the ESET ERA Server service, to logon using domain level credentials, instead of local system account." Number 5 in the list here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN82 Link to comment Share on other sites More sharing options...
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