TommyJ 0 Posted June 8, 2020 Share Posted June 8, 2020 This is a fresh install of a customer computer. Win 10, all updates applied. no other antivirus present. Fresh install of eset nod32 fails updating modules. Following the instructions in: https://support.eset.com/en/kb3189-resolve-modules-update-errors-in-eset-windows-home-products None of that works, repairing do not work, reinstalling do not work License valid another year So, what do I do? recommend Kaspersky instead? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted June 8, 2020 Administrators Share Posted June 8, 2020 What error do you get when update fails? Link to comment Share on other sites More sharing options...
TommyJ 0 Posted June 8, 2020 Author Share Posted June 8, 2020 download interrupted Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted June 8, 2020 Administrators Share Posted June 8, 2020 Download interrupted is caused by interruption typically between your ISP and the machine. Please carry on as follows: - if you have ESET NOD32 Antivirus installed, temporarily uninstall it and install ESET Internet Security instead and activate a trial version (alternatively you can capture network communication with Wireshark) - enable advanced logging under Help and support -> Details for technical support - run update - after the update has failed, disable advanced logging - collect logs with ESET Log Collector as per https://support.eset.com/en/kb3466-how-do-i-use-eset-log-collector - upload the generated archive here. Link to comment Share on other sites More sharing options...
TommyJ 0 Posted June 8, 2020 Author Share Posted June 8, 2020 think I founf the problem, by chance his isp just installed watchguard http-proxy, it's blocking... thanks for your help Link to comment Share on other sites More sharing options...
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