RuiAlas 0 Posted June 8, 2020 Share Posted June 8, 2020 hi, Real-time file system protection is non-functional, on events i can see that driver eamonm can't be instaled, i reinstall the eset but error keeps the same, this error started with the last update. windows server 2008 R2 Datacenter Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted June 8, 2020 Administrators Share Posted June 8, 2020 Did you install ESET File Security 7.1 on the server? If so, please carry on as follows: - reproduce the issue - collect logs with ESET Log Collector - upload the generated archive here. Link to comment Share on other sites More sharing options...
RuiAlas 0 Posted June 8, 2020 Author Share Posted June 8, 2020 yes its 7.1, it happens on windows startup preventing eset from working.. log attached. thanks efsw_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted June 8, 2020 Administrators Share Posted June 8, 2020 You have an old 4.5 eamonm.sys driver running. I'd recommend: - uninstalling EFSW - running the ESET Uninstall tool in safe mode to make sure that all drivers and files are 100% removed - install EFSW 7.1 from scratch after starting Windows in normal mode. Link to comment Share on other sites More sharing options...
RuiAlas 0 Posted June 8, 2020 Author Share Posted June 8, 2020 ok, i will try to do that, the server is being used, have to wait for wednesday. I'll give you news later Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted June 8, 2020 Administrators Share Posted June 8, 2020 Is it possible that you upgraded from EFSW 4.5 to v7.1? This is not recommend; the correct procedure should be: - uninstall EFSW 4.5 - reboot the server - install EFSW 7.1. Link to comment Share on other sites More sharing options...
RuiAlas 0 Posted June 8, 2020 Author Share Posted June 8, 2020 not possible i think, we changed recently to eset, this error started to occurred on 28.05.2020, eset has been installed for a month. when i saw a notification on ECA about a new update that needs restart, I thought I just needed to restart for eset work, i restarted this weekend but error remains, already uninstalled eset but didn't used the unninstal tool, maybe it makes a difference. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 202 Posted June 9, 2020 Most Valued Members Share Posted June 9, 2020 (edited) 18 hours ago, RuiAlas said: not possible i think, we changed recently to eset, this error started to occurred on 28.05.2020, eset has been installed for a month. when i saw a notification on ECA about a new update that needs restart, I thought I just needed to restart for eset work, i restarted this weekend but error remains, already uninstalled eset but didn't used the unninstal tool, maybe it makes a difference. Probably from your logs , Marcos were able to notice an old driver running for your ESET Probably removing it normally would fix it , but if not you can use the removal tool , restart your PC and then re-install the latest ESET for your server , then you could have an up-to-date driver that belongs to that version. But as it's an old version lurking then following Marcos instructions would help you solve this if I am not mistaken. Edited June 9, 2020 by Nightowl Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted June 9, 2020 Administrators Share Posted June 9, 2020 EFSW 4.5 must have been installed on the server in the past; newer versions do not install the 4.5 legacy driver. Upgrading legacy versions is not recommended; they should be uninstalled first, the system be rebooted and only then the latest version should be installed from scratch. Link to comment Share on other sites More sharing options...
RuiAlas 0 Posted June 9, 2020 Author Share Posted June 9, 2020 Thanks for your help, @Marcos and @Nightowl Only uninstall/install didn't work but with ESET Uninstall tool did the trick and it's working fine. I don't remember installing eset ever, but it may have happened, what matters is that it is working Thanks again 😃 Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 202 Posted June 10, 2020 Most Valued Members Share Posted June 10, 2020 You are welcome Link to comment Share on other sites More sharing options...
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