Jump to content

file protection not working


Recommended Posts

hi,

Real-time file system protection is non-functional, on events i can see that driver eamonm can't be instaled, i reinstall the eset but error keeps the same, this error started with the last update.

windows server 2008 R2 Datacenter

Thanks

Link to comment
Share on other sites

  • Administrators

Did you install ESET File Security 7.1 on the server? If so, please carry on as follows:
- reproduce the issue
- collect logs with ESET Log Collector
- upload the generated archive here.

Link to comment
Share on other sites

  • Administrators

You have an old 4.5 eamonm.sys driver running. I'd recommend:
- uninstalling EFSW
- running the ESET Uninstall tool in safe mode to make sure that all drivers and files are 100% removed
- install EFSW 7.1 from scratch after starting Windows in normal mode.

Link to comment
Share on other sites

ok, i will try to do that, the server is being used, have to wait for wednesday.

I'll give you news later

Thanks

Link to comment
Share on other sites

  • Administrators

Is it possible that you upgraded from EFSW 4.5 to v7.1? This is not recommend; the correct procedure should be:
- uninstall EFSW 4.5
- reboot the server
- install EFSW 7.1.

Link to comment
Share on other sites

not possible i think, we changed recently to eset, this error started to occurred on 28.05.2020, eset has been installed for a month.

when i saw a notification on ECA about a new update that needs restart, I thought I just needed to restart for eset work, i restarted this weekend but error remains, already uninstalled eset but didn't used the unninstal tool, maybe it makes a difference.

Link to comment
Share on other sites

  • Most Valued Members
18 hours ago, RuiAlas said:

not possible i think, we changed recently to eset, this error started to occurred on 28.05.2020, eset has been installed for a month.

when i saw a notification on ECA about a new update that needs restart, I thought I just needed to restart for eset work, i restarted this weekend but error remains, already uninstalled eset but didn't used the unninstal tool, maybe it makes a difference.

Probably from your logs , Marcos were able to notice an old driver running for your ESET

Probably removing it normally would fix it , but if not you can use the removal tool , restart your PC and then re-install the latest ESET for your server , then you could have an up-to-date driver that belongs to that version.

But as it's an old version lurking then following Marcos instructions would help you solve this if I am not mistaken.

Edited by Nightowl
Link to comment
Share on other sites

  • Administrators

EFSW 4.5 must have been installed on the server in the past; newer versions do not install the 4.5 legacy driver. Upgrading legacy versions is not recommended; they should be uninstalled first, the system be rebooted and only then the latest version should be installed from scratch.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...