Instfix Doesn't Work

[mathisbilgi 0]

Hi All,

I have deployed the 7.3 with following command. (there are some reasons why I have deployed with this command. Could this be the cause of the problem?)

msiexec -i  hxxp://localhttpserver/eea_nt64.msi PRODUCT_LANG=1055 PRODUCT_LANG_CODE=tr-tr SKIP_PENDING_REBOOT_CHECK=1 /qn REBOOT=ReallySuppress  /l*xv msi.log

Now, I have about 100 clients having missing MSI registry keys. Old version of EEA running properly but It does not appear in the list of installed programs.

I have tried run Instfix with -fix MMR parameters but unfortunately gives following error. Before, I copied the appropriate eea_nt64.msi file to %systemroot%\installer directory.

Fixing Missing MSI Registry ...
Product lookup ...
info: Found product: ESET Endpoint Antivirus 7.1.2045.5
fatal error: Failed to locate the Installer package in the MSI cache.
InstFix.exe - ESET Installation Fixer 1.5.2.0
Copyright (c) ESET, spol. s r.o. 1992-2018. All rights reserved.

 

Could you please help about this? Example MSI log attached. Password: clean

Please note that 

msi.rar

Edited June 6, 2020 by mathisbilgi

[Marcos 5,228]

I would recommend opening a ticket with your local ESET support. If previous versions were uninstalled incorrectly, I assume that the uninstall tool should be able to remove the redundant entries from the registry.