Restart on upgrade to 7.3.2032 not always works as expected

[karlisi 26]

As we now, after upgrade to 7.3.2032 Windows restart is required. Unfortunately simple Windows 10 restart not always works because usually it's 'fast restart' and ESET needs full restart. Even clicking on 'Restart computer' in ESET GUI not always works, I have some computers which still shows 'Restart required' after 2 or 3 such restarts. Command 'shutdown /r /f /t 0' solves it. Or restart after Windows update. It would be good if after such ESET upgrades Windows restart (or shutdown) always will be full, like after Windows update.

[Peter Randziak 1,130]

Hello @karlisi,

Yes the full reboot is required, but the one which is done from the GUI should work.

I checked it with the product expert and he hasn't seen such reports / behavior...

Peter

[karlisi 26]

And how about restart using Windows Start, from my experience it seems not full? Average users typically don't read alerts, nor opens ESET GUI, we can't rely on it.

[Peter Randziak 1,130]

I guess under default settings that one should be sufficient, never had issues with Restart that personally.

When it comes to Shut down, that is a different topic...

Peter

[karlisi 26]

Ah, I see, the problem is, user don't restart Windows when asked, instead shut it down at the end of day and that's not the same as restart. Can ESET change this behavior? There should be some way, i.e. full shutdown occurs when Windows updates are installed.

[Marcos 5,071]

We cannot disable fast startup on our own, this is controlled by administrators or users. We offer a reboot when needed. Clicking the hyperlink in our gui performs a full computer restart.