Guest tere Posted May 28, 2013 Share Posted May 28, 2013 Hi I bought eset last week and I can't install it can you help me please Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted May 28, 2013 Administrators Share Posted May 28, 2013 Please follow these instructions for creating an install log. When done, post the log here or submit it to Customer care for analysis. Link to comment Share on other sites More sharing options...
Rick 1 Posted May 28, 2013 Share Posted May 28, 2013 You can always try to use the offline installer. ESET Smart Security: hxxp://www.eset.com/download/home/detail/family/5/#offline ESET NOD32 Antivirus: hxxp://www.eset.com/download/home/detail/family/2/#offline Link to comment Share on other sites More sharing options...
Bart 4 Posted May 28, 2013 Share Posted May 28, 2013 Hi What is the error message? what OS is used? is there any other AV aplication installed? Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 378 Posted May 29, 2013 ESET Moderators Share Posted May 29, 2013 Hello, Without know what sort of error message you are seeing (if any) and anything about your computer environment, it is hard to tell for certain what the problem might be, but it could be that your previously installed anti-malware software has not been completely removed from the computer, which could potentially block ESET's software from installing. ESET has published a list of uninstallers for other anti-malware programs in their knowledgebase at ESET Knowledgebase Article #146, "Uninstallers (removal tools) for common antivirus software." You can download the appropriate one from there, but before running it, I would suggest contacting ESET support to troubleshoot the issue further, as my colleagues Marcos and Bart suggested. Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
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