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Parental controls block ALL internet access!


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I have setup Patental controls on my sons’ laptops (Windows 10) but even though I allowed specific sites we cannot access anything at all in the internet.  I have tried on both MS Edge and Firefox, the browser makes no difference.  I have to disable the Parental controls to restore  internet access. It blocks everything on both the parental account and the child account. 

Please help.

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Please provide logs collected with ESET Log Collector. It could be that you have the unresolved category blocked and DNS requests are failing for whatever reason (firewall, router, ISP).

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