EFS for Linux issue - eset_rtp(ertp_wait_for_reply)

[Petr-K 1]

Hello,

I installed Eset file security 7.1 for my Samba server with CentOS 7. The server still freezes after a few hours of running EFS. When it happens, I tried connect via SSH, but I got a timeout.  Only what can I do is hard reboot of the machine. When I look at the log, I find similar lines before crash.

May 14 09:43:02 server169 kernel: eset_rtp(ertp_wait_for_reply): wait for scanner reply timeout, path: /var/lib/samba/lock/msg.lock/5339, size: 21, event: CLOSE, command: smbd, pid: 5339
May 14 09:43:03 server169 kernel: eset_rtp(ertp_wait_for_reply): wait for scanner reply timeout, path: /var/opt/eset/RemoteAdministrator/Agent/data.db, size: 331776, event: CLOSE, command: ERAAgent, pid: 1059
May 14 09:43:03 server169 kernel: eset_rtp(ertp_wait_for_reply): wait for scanner reply timeout, path: /var/lib/samba/gencache.tdb, size: 667648, event: CLOSE, command: smbd, pid: 5118
May 14 09:43:04 server169 kernel: eset_rtp(ertp_wait_for_reply): wait for scanner reply timeout, path: /var/lib/samba/lock/locking.tdb, size: 581632, event: CLOSE, command: smbd, pid: 5340

Did anyone have the same problem?
Thanks for any advice.

Petr

[Peter Randziak 1,186]

Hello Petr,

I seen such bug reported when the RTP is disabled, is it your case? If yes, the issue should be fixed in the version 7.2.

If not, please collect the logs once you encounter the issue and open a ticket with your local ESET support to have it checked.

Peter