Eset endpoint antivirus server configuration required for update

[ahmedsa 0]

Hi guys i have Eset node endpoint and i need to install antivirus in employee systems

our system employee windows xp and windows 7

Now i need to install eset node in employee system and take update from server to all computer

automatically

my server work in windows server 2003 and i installed Eset administrator and console on server

i make mirror folder on server and make path for every employee computer but update not come automatically and not updated why

my eset endpoint is orange and has mark (i)

and when make update give me error :

virus signature database update failed

virus signature database update ended with error

download interrupted

can you help me in configuration of server

 

 

[Marcos 4,601]

Are you able to access the mirror when copying the path to the mirror from Endpoint to a browser?

[ahmedsa 0]

Thank you for reply

yes this is my path

C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\

i can access it i write in browser i can access it

this is path of mirror folder that found in server option update tab

and this folder is shared and have all permission

if you need any information i will send to you

[PodrskaNORT 17]

i make mirror folder on server and make path for every employee computer but update not come automatically and not updated why

 

 

Hi Ahmed,

 

Can you please clarify "...make path for every employee computer..."?

As stated, I understand that you are trying to create a mirror for every computer on network...

 

Tomo

[ahmedsa 0]

Thank you for reply

I go to settings then make setup tab  enter advanced setup  update server

then wite server ip that have endpoint server then port as following :

hxxp://192.168.1.10:2221

then only i do in my computer

I have windows xp

[ahmedsa 0]

no any one have reply for my question if possible help me

[Arakasi 549]

Hello,

 

In ERA, check Tools > Server Options > Updates

 

Does it say update finished ?

Do you have 2221 port open on client computer and server?

License entered in ERA ? If not, username entered in client setup ?

[Marcos 4,601]

If you enter "hxxp://192.168.1.10:2221" in a browser on a client, will this open a window with the mirror content?

[ahmedsa 0]

_{Thank you for reply}

_{In ERA, check Tools > Server Options > Updates}

 

_{Does it say update finished ? yes it give me finished}

_{Do you have 2221 port open on client computer and server?yes i make firewall setting in two computers client and server off exception port 2221}

_{License entered in ERA ? If not, username entered in client setup ?}

 

_{If you enter "hxxp://192.168.1.10:2221" in a browser on a client, will this open a window with the mirror content?}

_{i go to client then write server ip then folder that have update sharec it is ok working from client browser}

 

_{\\192.168.1.10\mirror}

 

 

_{my questions is :}

_{1- i using "hxxp://192.168.1.10:2221" not working i test \\192.168.1.10\mirror direct it is ok success reached from client computer to server}

_{Are this is ok using without using port number in last}

_{2- after using   \\192.168.1.10\mirror  in client then press update button it give me message error as following :}

_{Please enter username and password after purchase or activation we strongly recomended copy from registeration email and past in approiate field}

_{and it give me red lines tell me virus signatue update failed}

_{3-How i know i success in update}

_{are this automatically update from server or every one i need update press update}

 

 

Edited May 6, 2014 by ahmedsa

[Arakasi 549]

The following needs to be verfied:

 

In ERA , go to Tools > Licene manager

Under currently loaded server license, check that you have your active license there. Choose Details to see your Endpoint license.

If not, click Browse above and find the EAVEndpoint.lic that came in your email after purchase.

 

Once this is complete, open Tools > Policy manager.

Expand the windows desktop version 5

Also expand through Update > Profile(my profile) > Settings

String for update server should be as you stated previously "hxxp://192.168.1.10:2221"

For username, leave blank, password leave blank.

Click the save icon on your policy manager above. Close Policy manager.

 

RIght click one of your clients in the clients pane of ERA, and choose Set Policy and the policy we just editted, or server policy if default.

IF you havent started using policys in ERA yet, i recommend ensuring the other settings are good for that policy before deploy to all clients. Just push to one.

Whenever your client reconnects to ERA usually within 10 min, it will absorb that policy and then the next update session which is usually within an hour should be good to go and working now. You can RDP to client and try manual update which should go through as well give or take 10 minutes.

 

If you don't use policy at all, place the same settings into the Update portion of the client manually.

 

Let us know if this helps for your updating issues, or if it is already ground you covered.

Edited May 6, 2014 by Arakasi

[ahmedsa 0]

yes thank you for reply

i using hxxp://192.168.1.10:2221 in both client and server

and i go to see update it is finished

check license it will finish until may 2015 and activated and uploaded to server

I have two questions

1-how to add clients and set policy in the pan no clients found

2- if i using  hxxp://192.168.1.10:2221 it give me internet explorer cannot display the web page  

if i using \\192.168.1.10\mirror i can also access the folder that updated in server

how formate i use

Edited May 8, 2014 by ahmedsa

[Arakasi 549]

1. Try here : hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2716

You don't add clients to the client portion tab, they show up automatically after adding the setting in the clients.

If by Policy then see here:  hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN962

You simply need to add under the windows desktop section, the corrent RA settings.

 

2. If using http, the first string will allow you to use IIS and access ERA from a browser. Your second one is actually a backdoor connection to the directory.

[ahmedsa 0]

Thank you for reply

 

2. If using http, the first string will allow you to use IIS and access ERA from a browser. Your second one is actually a backdoor connection to the directory.

which formate is valid and ok are hxxp://192.168.1.10:2221  or   \\192.168.1.10\mirror

what the prequestes to hxxp://192.168.1.10:2221 to work

and what is the meaning backdore are also another formate is ok or not

im sorry to misunderstood

thanks

 

 

 

 

 

 

 

 

 

[Arakasi 549]

hxxp:// 192.168.1.10:2221 This one is HTTP application layer protocol, usually on port 80 and we use this in the browser. This is how we access the web server portion.

 

The other one is UNC

hxxp://compnetworking.about.com/od/windowsnetworking/g/unc-name.htm

 

If your putting in the server for Remote Administration using ERA Console into the client, it will not be http, it will be : "192.168.X.X" And the port should be already inside the next textbox to the right. 2222

 

If you setting up the update feature, it will be "hxxp:// 192.168.1.10:2221 "

 

See ESET used ports also.

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2221

Edited May 11, 2014 by Arakasi

[ahmedsa 0]

Thank you for reply

I already add my user in server and it show

 IN in ERA but until now i cannot make update successfully this is what  found in server

by red color

Last event Warning : download interrupted

Protection status text :virus signatue database is out of date

Virus signature DB:OLD

in client when i press button update it give me download interrupted

and give me system try with color mark !

and virus signature database updated with error

why this problem happen can you help me

[Peter Randziak 924]

Hello,

 

it sounds like a firewall issue to me, please try to disable all firewalls between client and the server temporarily, on the server as well.

Are you able to update, or do you still get the download interrupted error message? 

[ahmedsa 0]

hxxp://www.mediafire.com/download/42vw3yzp55qd1i1/Eset+Endpoint+Configuration.rar

in this link above screen shoot as jpg formate to both client and server

If possible help me

thanks

[ahmedsa 0]

Firewall is off in both computeres of client and server

[ahmedsa 0]

I disable firewall in both client and server and also not update

[ahmedsa 0]

What steps remaining that i make  to be sure that update is working ok

please help me

[Arakasi 549]

Have a look at my picture attached.

 

Do you have it setup like mine ?

 

" mirror\ "

 

Or did you enter this :

" C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\ "

 

Thank you please answer.

Edited May 18, 2014 by Arakasi

[ahmedsa 0]

can any one help me if possible

[ahmedsa 0]

when i create update to mirror folder in another location

i write the path and shared it D:\mirror\

this path shared and have all permission

but it give failed authorization

why authorization failed

[ahmedsa 0]

Thank you for reply

This is path i assigned first to store mirror files in server option-update-folder to store mirror files is

" C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\ "

this is give me finished and it accept update

but after this i doubt that mirror have proplem so that i changed the path to

D:\mirror\

but  update not come after this 

it give me error

failed,authorization failed

why

[ahmedsa 0]

and also i dont write

in folder to store mirror in update tab in server option

" mirror\ " only