ahmedsa 0 Posted May 1, 2014 Share Posted May 1, 2014 Hi guys i have Eset node endpoint and i need to install antivirus in employee systems our system employee windows xp and windows 7 Now i need to install eset node in employee system and take update from server to all computer automatically my server work in windows server 2003 and i installed Eset administrator and console on server i make mirror folder on server and make path for every employee computer but update not come automatically and not updated why my eset endpoint is orange and has mark (i) and when make update give me error : virus signature database update failed virus signature database update ended with error download interrupted can you help me in configuration of server Link to comment Share on other sites More sharing options...
Administrators Marcos 4,910 Posted May 1, 2014 Administrators Share Posted May 1, 2014 Are you able to access the mirror when copying the path to the mirror from Endpoint to a browser? Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 1, 2014 Author Share Posted May 1, 2014 Thank you for reply yes this is my path C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\ i can access it i write in browser i can access it this is path of mirror folder that found in server option update tab and this folder is shared and have all permission if you need any information i will send to you Link to comment Share on other sites More sharing options...
ESET Insiders PodrskaNORT 17 Posted May 2, 2014 ESET Insiders Share Posted May 2, 2014 i make mirror folder on server and make path for every employee computer but update not come automatically and not updated why Hi Ahmed, Can you please clarify "...make path for every employee computer..."? As stated, I understand that you are trying to create a mirror for every computer on network... Tomo Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 3, 2014 Author Share Posted May 3, 2014 Thank you for reply I go to settings then make setup tab enter advanced setup update server then wite server ip that have endpoint server then port as following : hxxp://192.168.1.10:2221 then only i do in my computer I have windows xp Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 4, 2014 Author Share Posted May 4, 2014 no any one have reply for my question if possible help me Link to comment Share on other sites More sharing options...
Arakasi 549 Posted May 4, 2014 Share Posted May 4, 2014 Hello, In ERA, check Tools > Server Options > Updates Does it say update finished ? Do you have 2221 port open on client computer and server? License entered in ERA ? If not, username entered in client setup ? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,910 Posted May 5, 2014 Administrators Share Posted May 5, 2014 If you enter "hxxp://192.168.1.10:2221" in a browser on a client, will this open a window with the mirror content? Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 6, 2014 Author Share Posted May 6, 2014 (edited) Thank you for reply In ERA, check Tools > Server Options > Updates Does it say update finished ? yes it give me finished Do you have 2221 port open on client computer and server?yes i make firewall setting in two computers client and server off exception port 2221 License entered in ERA ? If not, username entered in client setup ? If you enter "hxxp://192.168.1.10:2221" in a browser on a client, will this open a window with the mirror content? i go to client then write server ip then folder that have update sharec it is ok working from client browser \\192.168.1.10\mirror my questions is : 1- i using "hxxp://192.168.1.10:2221" not working i test \\192.168.1.10\mirror direct it is ok success reached from client computer to server Are this is ok using without using port number in last 2- after using \\192.168.1.10\mirror in client then press update button it give me message error as following : Please enter username and password after purchase or activation we strongly recomended copy from registeration email and past in approiate field and it give me red lines tell me virus signatue update failed 3-How i know i success in update are this automatically update from server or every one i need update press update Edited May 6, 2014 by ahmedsa Link to comment Share on other sites More sharing options...
Arakasi 549 Posted May 6, 2014 Share Posted May 6, 2014 (edited) The following needs to be verfied: In ERA , go to Tools > Licene manager Under currently loaded server license, check that you have your active license there. Choose Details to see your Endpoint license. If not, click Browse above and find the EAVEndpoint.lic that came in your email after purchase. Once this is complete, open Tools > Policy manager. Expand the windows desktop version 5 Also expand through Update > Profile(my profile) > Settings String for update server should be as you stated previously "hxxp://192.168.1.10:2221" For username, leave blank, password leave blank. Click the save icon on your policy manager above. Close Policy manager. RIght click one of your clients in the clients pane of ERA, and choose Set Policy and the policy we just editted, or server policy if default. IF you havent started using policys in ERA yet, i recommend ensuring the other settings are good for that policy before deploy to all clients. Just push to one. Whenever your client reconnects to ERA usually within 10 min, it will absorb that policy and then the next update session which is usually within an hour should be good to go and working now. You can RDP to client and try manual update which should go through as well give or take 10 minutes. If you don't use policy at all, place the same settings into the Update portion of the client manually. Let us know if this helps for your updating issues, or if it is already ground you covered. Edited May 6, 2014 by Arakasi Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 8, 2014 Author Share Posted May 8, 2014 (edited) yes thank you for reply i using hxxp://192.168.1.10:2221 in both client and server and i go to see update it is finished check license it will finish until may 2015 and activated and uploaded to server I have two questions 1-how to add clients and set policy in the pan no clients found 2- if i using hxxp://192.168.1.10:2221 it give me internet explorer cannot display the web page if i using \\192.168.1.10\mirror i can also access the folder that updated in server how formate i use Edited May 8, 2014 by ahmedsa Link to comment Share on other sites More sharing options...
Arakasi 549 Posted May 8, 2014 Share Posted May 8, 2014 1. Try here : hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2716 You don't add clients to the client portion tab, they show up automatically after adding the setting in the clients. If by Policy then see here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN962 You simply need to add under the windows desktop section, the corrent RA settings. 2. If using http, the first string will allow you to use IIS and access ERA from a browser. Your second one is actually a backdoor connection to the directory. Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 11, 2014 Author Share Posted May 11, 2014 Thank you for reply 2. If using http, the first string will allow you to use IIS and access ERA from a browser. Your second one is actually a backdoor connection to the directory. which formate is valid and ok are hxxp://192.168.1.10:2221 or \\192.168.1.10\mirror what the prequestes to hxxp://192.168.1.10:2221 to work and what is the meaning backdore are also another formate is ok or not im sorry to misunderstood thanks Link to comment Share on other sites More sharing options...
Arakasi 549 Posted May 11, 2014 Share Posted May 11, 2014 (edited) hxxp:// 192.168.1.10:2221 This one is HTTP application layer protocol, usually on port 80 and we use this in the browser. This is how we access the web server portion. The other one is UNC hxxp://compnetworking.about.com/od/windowsnetworking/g/unc-name.htm If your putting in the server for Remote Administration using ERA Console into the client, it will not be http, it will be : "192.168.X.X" And the port should be already inside the next textbox to the right. 2222 If you setting up the update feature, it will be "hxxp:// 192.168.1.10:2221 " See ESET used ports also. hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2221 Edited May 11, 2014 by Arakasi Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 15, 2014 Author Share Posted May 15, 2014 Thank you for reply I already add my user in server and it show IN in ERA but until now i cannot make update successfully this is what found in server by red color Last event Warning : download interrupted Protection status text :virus signatue database is out of date Virus signature DB:OLD in client when i press button update it give me download interrupted and give me system try with color mark ! and virus signature database updated with error why this problem happen can you help me Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,081 Posted May 15, 2014 ESET Moderators Share Posted May 15, 2014 Hello, it sounds like a firewall issue to me, please try to disable all firewalls between client and the server temporarily, on the server as well. Are you able to update, or do you still get the download interrupted error message? Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 15, 2014 Author Share Posted May 15, 2014 hxxp://www.mediafire.com/download/42vw3yzp55qd1i1/Eset+Endpoint+Configuration.rar in this link above screen shoot as jpg formate to both client and server If possible help me thanks Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 15, 2014 Author Share Posted May 15, 2014 Firewall is off in both computeres of client and server Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 16, 2014 Author Share Posted May 16, 2014 I disable firewall in both client and server and also not update Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 17, 2014 Author Share Posted May 17, 2014 What steps remaining that i make to be sure that update is working ok please help me Link to comment Share on other sites More sharing options...
Arakasi 549 Posted May 17, 2014 Share Posted May 17, 2014 (edited) Have a look at my picture attached. Do you have it setup like mine ? " mirror\ " Or did you enter this : " C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\ " Thank you please answer. Edited May 18, 2014 by Arakasi Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 18, 2014 Author Share Posted May 18, 2014 can any one help me if possible Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 18, 2014 Author Share Posted May 18, 2014 when i create update to mirror folder in another location i write the path and shared it D:\mirror\ this path shared and have all permission but it give failed authorization why authorization failed Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 18, 2014 Author Share Posted May 18, 2014 Thank you for reply This is path i assigned first to store mirror files in server option-update-folder to store mirror files is " C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\ " this is give me finished and it accept update but after this i doubt that mirror have proplem so that i changed the path to D:\mirror\ but update not come after this it give me error failed,authorization failed why Link to comment Share on other sites More sharing options...
ahmedsa 0 Posted May 18, 2014 Author Share Posted May 18, 2014 and also i dont write in folder to store mirror in update tab in server option " mirror\ " only Link to comment Share on other sites More sharing options...
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