JavaScript error when double clicking on computer in EEES

[tmuster2k 22]

Once I am logged into ESET ENDPOINT Encryption Server and double clicking on a computer to get more details I get a "JavaScript Error. URL hxxp://wp1mgmt01/dlpes/js/en-US/dlpes_core.js?3.1.0 . Message >> Uncaught TypeError: cannot read property "add" of undefined. This only happens on one computer using IE and Firefox. Console works fine on other computers but this Junior Admin's laptop.  Does Java need to be reinstalled or is there some other issue?  

[Cousin Vinny 6]

I suspect the site works fine from a private browser on the problem machine if it is working fine on every other machine.

You probably just have to clear the browsers' cache on the admin laptop.

[tmuster2k 22]

Figured out it had to do with the user being in a "HelpDesk" role so after modification it was working.