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TPM mode was in use but the TPM failed to initialize correcty


Jayce68
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Hi,

Since last ESET update (think 5.05 or greater), some of my users have problems for booting the system.
They ave the message at startup (before login screen, and can't login) :
"A TPM Mode was in use but the TPM failed to initialize correctly. You will need to decrypt this system"

Users have to reboot or shutdown few times before they can have login screen.

Windows 10 version 1909, ASUS Zenbook laptop.

Thank you for your help

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  • ESET Staff

Hello @Jayce68,

Thank you for contacting us. Looking at your problem, this seems to be something specific to HW/TPM combination.

Could I kindly ask you to report a Tech. Support Ticket with as many details as possible? We will look into your problem ASAP.

Best regards,

Ervin

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