Jessjames 0 Posted May 27, 2020 Share Posted May 27, 2020 i just bought a new laptop and installed ESET security ver. 11.0.123.1 that is running ok. after a few days i found that my eset is not running anymore i go to task manager and run the two programs ekrn.exe and egui.exe that i saw from the forms and i saw both programs are suspended and i go to the services and found the ESET service and when i start the service is just said Error 577: windows cannot verify the digital signature of the file Link to comment Share on other sites More sharing options...
Administrators Marcos 4,198 Posted May 27, 2020 Administrators Share Posted May 27, 2020 Please uninstall v11, reboot the machine and install the latest v13.1. Link to comment Share on other sites More sharing options...
Jessjames 0 Posted May 27, 2020 Author Share Posted May 27, 2020 i cant because there is pop-up that said ESET service (ekrn) could not be deleted verify that you have sufficient previllages to remove system services and every time i click retry it still pop up Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 149 Posted May 27, 2020 Most Valued Members Share Posted May 27, 2020 (edited) 56 minutes ago, Jessjames said: i cant because there is pop-up that said ESET service (ekrn) could not be deleted verify that you have sufficient previllages to remove system services and every time i click retry it still pop up Are you using the admin user? If yes then try the ESET uninstaller : https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool Insufficient Privileges means that you are using a non-admin user , or probably it's bugged out if you are the admin. Edited May 27, 2020 by Nightowl Link to comment Share on other sites More sharing options...
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