Zigi 0 Posted May 22, 2020 Posted May 22, 2020 (edited) I am in need of assistance to correct a license issue, please. I renewed my license but Password Manager doesn't see the update. Can someone help me resolve this issue, please? Edited May 23, 2020 by Zigi Gain moderator ATTENTION to post
Zigi 0 Posted May 23, 2020 Author Posted May 23, 2020 When will others be able to review my post to provide input?
Swamp Yankee 8 Posted May 23, 2020 Posted May 23, 2020 You know Google is your friend, I found it in like 60 seconds. KB7363
Administrators Marcos 5,451 Posted May 24, 2020 Administrators Posted May 24, 2020 Should the problem persist, I'd recommend raising a ticket with your local ESET support since developers will most likely need to synchronize your account with the PWM store.
Zigi 0 Posted May 27, 2020 Author Posted May 27, 2020 @Swamp Yankee Thank you for the info/help! How can I locate the old eset license ID if I do not know it? I find an email with attachments but the .zip files contain .lic file type and I can't decipher a key from the files viewing via notepad. Is there not a 1-800 number for human support? Thanks again!!
itman 1,801 Posted May 27, 2020 Posted May 27, 2020 1 hour ago, Zigi said: How can I locate the old eset license ID if I do not know it? Referring to Help & Support screen shot you posted above, click on "Details for Technical Support" under the Technical Support section.
Zigi 0 Posted May 27, 2020 Author Posted May 27, 2020 @itman I only have the current eset license ID, not the license ID prior to renewing.
itman 1,801 Posted May 27, 2020 Posted May 27, 2020 1 hour ago, Zigi said: @itman I only have the current eset license ID, not the license ID prior to renewing. Refer to Eset Knowledge Base article on how to fix your expired Password Manager License issue: https://support.eset.com/en/kb7363-license-expired-in-eset-password-manager
itman 1,801 Posted May 27, 2020 Posted May 27, 2020 (edited) 4 hours ago, Zigi said: How can I locate the old eset license ID if I do not know it? I find an email with attachments but the .zip files contain .lic file type and I can't decipher a key from the files viewing via notepad. You should have received an e-mail from Eset when you activated your old license. The sender is noreply@orders.eset.com. In the body of the e-mail your license key should be clearly displayed. One problem here is probably how you have you e-mail configured. Appears it is set not to display attachments in-line. This is why everything is showing as an attachment versus in the body of the e-mail. Temporarily configure your e-mail to display attachments in-line and everything in attachments for the Eset license confirmation e-mail entry should be displayed in the body of the e-mail entry. Edited May 27, 2020 by itman
Zigi 0 Posted June 1, 2020 Author Posted June 1, 2020 (edited) @itman Thanks for the email config tip. I got the old license key but password manager says 'License key does not exist'. Is there a support phone number I can call? Edited June 1, 2020 by Marcos The screen shot with personal information removed
itman 1,801 Posted June 1, 2020 Posted June 1, 2020 12 minutes ago, Zigi said: Is there a support phone number I can call? ESET North America ESET, LLC. 610 West Ash Street, Suite 1700 San Diego, CA 92101 U.S.A. Toll-Free: +1 (866) 343-ESET (3738) Tel: +1 (619) 876-5400 Fax: +1 (619) 876-5845 Web: www.eset.com/us
Zigi 0 Posted June 1, 2020 Author Posted June 1, 2020 @itman Thanks again! I had success when I deleted the password store from the current (renewed) license and had the Password Manager module disabled. In passwordmanager.eset I added it again to the current (renewed) license and later enabled the module in ESET Security. Finally! Thanks for taking the time to respond and assist! Have a great week!
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