Zigi 0 Posted May 22, 2020 Share Posted May 22, 2020 (edited) I am in need of assistance to correct a license issue, please. I renewed my license but Password Manager doesn't see the update. Can someone help me resolve this issue, please? Edited May 23, 2020 by Zigi Gain moderator ATTENTION to post Link to comment Share on other sites More sharing options...
Zigi 0 Posted May 23, 2020 Author Share Posted May 23, 2020 When will others be able to review my post to provide input? Link to comment Share on other sites More sharing options...
Swamp Yankee 4 Posted May 23, 2020 Share Posted May 23, 2020 You know Google is your friend, I found it in like 60 seconds. KB7363 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted May 24, 2020 Administrators Share Posted May 24, 2020 Should the problem persist, I'd recommend raising a ticket with your local ESET support since developers will most likely need to synchronize your account with the PWM store. Link to comment Share on other sites More sharing options...
Zigi 0 Posted May 27, 2020 Author Share Posted May 27, 2020 @Swamp Yankee Thank you for the info/help! How can I locate the old eset license ID if I do not know it? I find an email with attachments but the .zip files contain .lic file type and I can't decipher a key from the files viewing via notepad. Is there not a 1-800 number for human support? Thanks again!! Link to comment Share on other sites More sharing options...
itman 1,538 Posted May 27, 2020 Share Posted May 27, 2020 1 hour ago, Zigi said: How can I locate the old eset license ID if I do not know it? Referring to Help & Support screen shot you posted above, click on "Details for Technical Support" under the Technical Support section. Link to comment Share on other sites More sharing options...
Zigi 0 Posted May 27, 2020 Author Share Posted May 27, 2020 @itman I only have the current eset license ID, not the license ID prior to renewing. Link to comment Share on other sites More sharing options...
itman 1,538 Posted May 27, 2020 Share Posted May 27, 2020 1 hour ago, Zigi said: @itman I only have the current eset license ID, not the license ID prior to renewing. Refer to Eset Knowledge Base article on how to fix your expired Password Manager License issue: https://support.eset.com/en/kb7363-license-expired-in-eset-password-manager Link to comment Share on other sites More sharing options...
itman 1,538 Posted May 27, 2020 Share Posted May 27, 2020 (edited) 4 hours ago, Zigi said: How can I locate the old eset license ID if I do not know it? I find an email with attachments but the .zip files contain .lic file type and I can't decipher a key from the files viewing via notepad. You should have received an e-mail from Eset when you activated your old license. The sender is noreply@orders.eset.com. In the body of the e-mail your license key should be clearly displayed. One problem here is probably how you have you e-mail configured. Appears it is set not to display attachments in-line. This is why everything is showing as an attachment versus in the body of the e-mail. Temporarily configure your e-mail to display attachments in-line and everything in attachments for the Eset license confirmation e-mail entry should be displayed in the body of the e-mail entry. Edited May 27, 2020 by itman Link to comment Share on other sites More sharing options...
Zigi 0 Posted June 1, 2020 Author Share Posted June 1, 2020 (edited) @itman Thanks for the email config tip. I got the old license key but password manager says 'License key does not exist'. Is there a support phone number I can call? Edited June 1, 2020 by Marcos The screen shot with personal information removed Link to comment Share on other sites More sharing options...
itman 1,538 Posted June 1, 2020 Share Posted June 1, 2020 12 minutes ago, Zigi said: Is there a support phone number I can call? ESET North America ESET, LLC. 610 West Ash Street, Suite 1700 San Diego, CA 92101 U.S.A. Toll-Free: +1 (866) 343-ESET (3738) Tel: +1 (619) 876-5400 Fax: +1 (619) 876-5845 Web: www.eset.com/us Link to comment Share on other sites More sharing options...
Zigi 0 Posted June 1, 2020 Author Share Posted June 1, 2020 @itman Thanks again! I had success when I deleted the password store from the current (renewed) license and had the Password Manager module disabled. In passwordmanager.eset I added it again to the current (renewed) license and later enabled the module in ESET Security. Finally! Thanks for taking the time to respond and assist! Have a great week! Link to comment Share on other sites More sharing options...
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