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Remote Install Eset Not Working

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Hi!

 

I'm trying to install Eset via the ESMC but I keep getting the error "please try to install software manually". Upon checking, the client already has an existing Eset but older version. 5.xx to be exact. Is there anyway to install the newer version without installing the old version? If I have to uninstall it manually, i'd have to go to the computers physically and boot in safe mode and uninstall.

 

 

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In general, if the machines are running EP V5, I would recommend the following approach: 

  1. install just the management agent (either via GPO, or agent live installers / all in one installer with just agent, pushed by remote deployment tool).
  2. Uninstall the Endpoint V5 via software uninstall task + reboot the machine
  3. Install Endpoint Security V7+

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HI @Marcos Im installing both. Installing agent had no issues. Its with the Antivirus is having problem

 

@MichalJ 

  1. install just the management agent (either via GPO, or agent live installers / all in one installer with just agent, pushed by remote deployment tool). - done installing no problem here
  2. Uninstall the Endpoint V5 via software uninstall task + reboot the machine - software uninstall task is not working saying uninstall manually and I did uninstall manually only to find out that there was a "malware" and suggested to run the cleaner which I did but still no positive result. 

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Hi,

 

This was just one PC since i was in the testing phase. PC is a Windows 7 32-bit OS. Will try the uninstall tool in safe mode but i think this needs to be fixed? 

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If the original msi file from the Windows\installer folder was removed, there's no way to fix it except copying the same msi to that location. That said, it's necessary to use the uninstall tool as far as old versions are concerned. New versions create a backup of the msi installer in the install folder as well.

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