aysunc 0 Posted May 21, 2020 Share Posted May 21, 2020 Hello, I searched for a case like mine but could not find. My 'Run Smart Scan' does not work, I cannot click on the button somehow. Does anyone now how can I make it run? Thanks in advance Link to comment Share on other sites More sharing options...
Administrators Marcos 4,546 Posted May 22, 2020 Administrators Share Posted May 22, 2020 You have a very old Endpoint v5 installed. Please uninstall it completely, reboot the machine and install the latest Endpoint 7.2 from scratch. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted May 22, 2020 ESET Staff Share Posted May 22, 2020 (edited) I also looks to me that the client product is somehow broken, as in the window header it shows "ESET Endpoint Security", but the GUI says Smart Security. It might be possible, that you will have to use ESET uninstaller in the safe mode, to get the version removed as it might be somehow corrupted (the whole computer scan section of the main menu is missing). Edited May 22, 2020 by MichalJ Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 180 Posted May 22, 2020 Most Valued Members Share Posted May 22, 2020 That's some nice souvenir here , corrupted souvenir Link to comment Share on other sites More sharing options...
itman 1,495 Posted May 22, 2020 Share Posted May 22, 2020 (edited) Interesting posting here: https://forum.eset.com/topic/22604-problems-uninstalling-eset-smart-security-5/ , where the OP stated that "mysteriously" his Endpoint ver. 5 was changed to Smart Security 5. Since he was from the Ukraine, we might have a possible APT based hack here? Edited May 22, 2020 by itman Link to comment Share on other sites More sharing options...
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