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Cannot Run the Smart Scan


aysunc
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Hello,

I searched for a case like mine but could not find. My 'Run Smart Scan' does not work, I cannot click on the button somehow. Does anyone now how can I make it run?

Thanks in advance

image.thumb.png.38ef304164787a6fc44fc8adeae0867e.png

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You have a very old Endpoint v5 installed. Please uninstall it completely, reboot the machine and install the latest Endpoint 7.2 from scratch.

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I also looks to me that the client product is somehow broken, as in the window header it shows "ESET Endpoint Security", but the GUI says Smart Security. It might be possible, that you will have to use ESET uninstaller in the safe mode, to get the version removed as it might be somehow corrupted (the whole computer scan section of the main menu is missing). 

Edited by MichalJ
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Interesting posting here: https://forum.eset.com/topic/22604-problems-uninstalling-eset-smart-security-5/ , where the OP stated that "mysteriously" his Endpoint ver. 5 was changed to Smart Security 5. Since he was from the Ukraine, we might have a possible APT based hack here?

Edited by itman
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