Orionz 0 Posted May 21, 2020 Share Posted May 21, 2020 Hello, I'm new to ESMC. I've installed ESMC 7.1 server, made deployment package and installed it at 8 PC's. All of them are downloading AV updates from server with no problem. However only 3 of them are visible at ESMC web server console. There is no track of missing 5. Could you guys tell me, where to start diagnosing this problem? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,274 Posted May 21, 2020 Administrators Share Posted May 21, 2020 Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on not connecting clients for possible errors. Orionz 1 Link to comment Share on other sites More sharing options...
Orionz 0 Posted May 21, 2020 Author Share Posted May 21, 2020 Scope Time Text Dynamic groups 2020-May-21 04:31:44 Device is not member of any dynamic group Last authentication 2020-May-21 07:02:13 Enrollment failed with error: Request: Era.Common.Services.Authentication.RPCEnrollmentRequest on connection: host: -removed- with proxy set as: Proxy: Connection: :3128, Credentials: Name: , Password: ******, Enabled:0, EnabledFallback:1, failed with error code: 2, error message: Failed to create subchannel, and error details: Last replication 2020-May-21 07:02:03 ERROR: InitializeConnection: Initiating replication connection to 'host: "-removed-' failed with: GetAuthenticationSessionToken: Failed to fetch device session token in time Replication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: -removed-, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0] All replication attempts: 764 Peer certificate 2020-May-20 13:16:40 OK Agent peer certificate with subject -removed- is and will be valid in 30 days Product 2020-May-20 13:16:38 Product install configuration: Product type: Agent Product version: 7.1.717.0 Product locale: en_US Link to comment Share on other sites More sharing options...
Orionz 0 Posted May 21, 2020 Author Share Posted May 21, 2020 Looks like the agent is unable to connect via hostname and able to connect via IP. Is there a way to deploy installer with IP instead of hostname? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,274 Posted May 21, 2020 Administrators Share Posted May 21, 2020 In ESMCAgentInstaller.bat you can edit the server on the line commencing with "echo.P_HOSTNAME=" Orionz 1 Link to comment Share on other sites More sharing options...
Orionz 0 Posted May 21, 2020 Author Share Posted May 21, 2020 (edited) Making new agent installer with IP address worked. Thank you for your help. Edited May 21, 2020 by Orionz Link to comment Share on other sites More sharing options...
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