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unable to connect all agents to ESMC server


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Hello,

I'm new to ESMC. I've installed ESMC 7.1 server, made deployment package and installed it at 8 PC's.
All of them are downloading AV updates from server with no problem. However only 3 of them are visible at ESMC web server console. There is no track of missing 5. Could you guys tell me, where to start diagnosing this problem?
 

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Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html  and trace.log on not connecting clients for possible errors.

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Scope Time Text
Dynamic groups 2020-May-21 04:31:44 Device is not member of any dynamic group
Last authentication 2020-May-21 07:02:13 Enrollment failed with error: Request: Era.Common.Services.Authentication.RPCEnrollmentRequest on connection: host: -removed- with proxy set as: Proxy: Connection: :3128, Credentials: Name: , Password: ******, Enabled:0, EnabledFallback:1, failed with error code: 2, error message: Failed to create subchannel, and error details:
Last replication 2020-May-21 07:02:03 ERROR: InitializeConnection: Initiating replication connection to 'host: "-removed-' failed with: GetAuthenticationSessionToken: Failed to fetch device session token in time
  • Replication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: -removed-, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
  • All replication attempts: 764
Peer certificate 2020-May-20 13:16:40 OK
  • Agent peer certificate with subject -removed- is and will be valid in 30 days
Product 2020-May-20 13:16:38 Product install configuration:
  • Product type: Agent
  • Product version: 7.1.717.0
  • Product locale: en_US
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Looks like the agent is unable to connect via hostname and able to connect via IP. Is there a way to deploy installer with IP instead of hostname?

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Posted (edited)

Making new agent installer with IP address worked. Thank you for your help.

Edited by Orionz
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