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PDQ silent install not work with ESMC_Installer_x64.exe


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Hello,

When trying to push ESMC_Installer_x64.exe silently through PDQ to multiple (or only one) PC(s), it returns the error message "ESMC_Installer_x64.exe returned error code 5002".

This is happening on PC's with the eset software installed and without.  Any clarification on this error message would be greatly appreciated.  Thank you!

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  • ESET Staff

Could you please check temporary folder of user executing installer for directory named eset? It should contain logs from installation attempts and might help with analysis of this issue.

Also is there any other security or antivirus software already installed on target devices?

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>>>>>>>>>>>>>>>>>>>>>>> BEGIN >>>>>>>>>>>>>>>>>>>>>>>
[2020.05.18 16:17:41] BTS inf  Command Line: "C:\Users\BRYANT~1.DOG\AppData\Local\Temp\eset\bts.session\{02D83BBE-3597-6B92-BBF8-4E9D614BE69E}\avremover_nt64_enu.exe" --bts-container 26608 "C:\Users\bryan.townsend.DOGGETTINC\Downloads\avremover_nt64_enu.exe" 
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.bts\boot.xml" with size 1669B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.bts\bootdata.zip" with size 586B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.bts\prop_defaults.xml" with size 2124B.
[2020.05.18 16:17:42] VFS inf  Node 'vfs:\.bts\boot.xml' converted to Unicode.
[2020.05.18 16:17:42] BTS dbg  Setting property "bts" to value "".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.process.id" to value "13636".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.url.help.enabled" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.url.help.product" to value "${bts.product.acronym}".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.url.help.version" to value "${bts.product.version}".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.url.help.language" to value "${bts.product.language}".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.url.help.topic" to value "idh_bts_avremover".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.url.help.segment" to value "business".
[2020.05.18 16:17:42] BTS inf  Loading property file 'vfs:\.bts\prop_defaults.xml'.
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.process.lock.name" to value "INSTALLER".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.process.lock.scope" to value "machine".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.process.lock.onerror" to value "exit".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.ui.mode" to value "auto".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.ui.window.width" to value "800".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.ui.window.height" to value "515".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.product.eula.confirmed" to value "false".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.epi.version" to value "0.0.0.0".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.enabled" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.server" to value "hxxp://repository.eset.com/v1".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.server.release" to value "hxxp://repository.eset.com/v1".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.server.prerelease" to value "hxxp://repository.eset.com/prerelease/v1".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.server.beta" to value "hxxp://repository.eset.com/beta".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.packagecache.enabled" to value "false".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.telemetry.enabled" to value "false".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.telemetry.analytics.enabled" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.telemetry.analytics.installcode" to value "".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.enabled" to value "false".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.version" to value "0.0.0.0".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.update.enabled" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.uifull.visible" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.uifull.default" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.uisilent.mode" to value "try-remove".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avdetect.enabled" to value "false".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avdetect.version" to value "0.0.0.0".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avdetect.update.enabled" to value "false".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.automation.enabled" to value "false".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.activation.enabled" to value "false".
[2020.05.18 16:17:42] BTS inf  Instance lock successfully acquired.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.erm\epi-base.zip" with size 1519B.
[2020.05.18 16:17:42] ERM inf  === EPI ERM LOAD BEGIN ===
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.erm\epi-base\AppRemoverCore_nt64\manifest.erm" with size 797B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.erm\epi-base\AppRemoverCore_nt64\policy.com.json" with size 503B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.erm\epi-base\manifest.erm" with size 330B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.erm\epi-base\policy.epi.json" with size 454B.
[2020.05.18 16:17:42] VFS inf  Node 'vfs:\.erm\epi-base\manifest.erm' converted to Unicode.
[2020.05.18 16:17:42] VFS inf  Node 'vfs:\.erm\epi-base\AppRemoverCore_nt64\manifest.erm' converted to Unicode.
[2020.05.18 16:17:42] VFS inf  Node 'vfs:\.erm\epi-base\policy.epi.json' converted to Unicode.
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.product.language" to value "".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.product.language.list" to value "1033".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.ui.mode" to value "auto".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.product.acronym" to value "avremover".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.product.name" to value "ESET AV Remover".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.product.version" to value "1.5.0.0".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.product.eula.accepted" to value "false".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.enabled" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.server" to value "hxxp://repository.eset.com/v1".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.server.release" to value "hxxp://repository.eset.com/v1".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.server.prerelease" to value "hxxp://repository.eset.com/prerelease/v1".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.server.beta" to value "hxxp://repository.eset.com/beta".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.repository.packagecache.enabled" to value "false".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.telemetry.enabled" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.telemetry.analytics.enabled" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.version" to value "1.5.0.0".
[2020.05.18 16:17:42] VFS inf  Node 'vfs:\.erm\epi-base\AppRemoverCore_nt64\policy.com.json' converted to Unicode.
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.enabled" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.update.enabled" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.uifull.visible" to value "true".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.uifull.default" to value "false".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.uireduced.mode" to value "try-remove".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.feature.avremover.uisilent.mode" to value "try-remove".
[2020.05.18 16:17:42] ERM inf  === EPI ERM LOAD END ===
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.ui.mode" to value "full".
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.net.useragent" to value "EPI/0.0.0.0 AVREMOVER/1.5.0.0 (OS:10.0.18362)".
[2020.05.18 16:17:42] BTS inf  Running Product: ESET AV Remover 1.5.0.0
[2020.05.18 16:17:42] BTS inf  SEQUENCE: Entering sequence 'entry'.
[2020.05.18 16:17:42] BTS inf  TASK: Executing task 'rc.extract'.
[2020.05.18 16:17:42] BTS inf  Dumping files from resource '2000'.
[2020.05.18 16:17:42] BTS inf  Successfully dumped file 'sciter-x.dll' to drive.
[2020.05.18 16:17:42] BTS inf  Successfully dumped file 'plgInstaller.dll' to drive.
[2020.05.18 16:17:42] BTS inf  TASK: Successful.
[2020.05.18 16:17:42] BTS inf  TASK: Executing task 'rc.extract'.
[2020.05.18 16:17:42] BTS inf  Dumping files from resource '2010'.
[2020.05.18 16:17:42] BTS inf  Successfully dumped file 'BootHelper.exe' to drive.
[2020.05.18 16:17:42] BTS inf  TASK: Successful.
[2020.05.18 16:17:42] BTS inf  TASK: Executing task 'vfs.mount.resource'.
[2020.05.18 16:17:42] BTS inf  Mounting resource '2020' to VFS.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\AppRemover_API.dll" with size 689576B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\AppRemover_CLI.exe" with size 251816B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\libwaapi.dll" with size 897448B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\libwaheap.dll" with size 92584B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\libwalocal.dll" with size 1521064B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\libwaremoval.dll" with size 6767528B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\libwaresource.dll" with size 2636200B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\libwautils.dll" with size 2118568B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\eset.dat" with size 287B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\exclusions.txt" with size 248B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.avrcore\avrsrv.exe" with size 262752B.
[2020.05.18 16:17:42] BTS inf  TASK: Successful.
[2020.05.18 16:17:42] BTS inf  TASK: Executing task 'vfs.mount.resource'.
[2020.05.18 16:17:42] BTS inf  Mounting resource '3000' to VFS.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonARE.xml" with size 2446B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonBGR.xml" with size 2615B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonCHS.xml" with size 2116B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonCHT.xml" with size 2127B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonCSY.xml" with size 2171B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonDAN.xml" with size 2115B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonDEU.xml" with size 2212B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonELL.xml" with size 2661B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonENU.xml" with size 2065B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonESL.xml" with size 2226B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonESN.xml" with size 2208B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonETI.xml" with size 2127B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonFIN.xml" with size 2180B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonFRA.xml" with size 2266B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonFRC.xml" with size 2267B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonHEB.xml" with size 2239B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonHRV.xml" with size 2150B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonHUN.xml" with size 2255B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonIND.xml" with size 2124B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonITA.xml" with size 2173B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonJPN.xml" with size 2284B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonKKZ.xml" with size 2577B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonKOR.xml" with size 2227B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonLTH.xml" with size 2217B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonLVI.xml" with size 2224B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonNLD.xml" with size 2190B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonNOR.xml" with size 2152B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonPLK.xml" with size 2225B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonPTB.xml" with size 2226B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonROM.xml" with size 2256B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonRUS.xml" with size 2624B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonSKY.xml" with size 2200B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonSLV.xml" with size 2178B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonSRL.xml" with size 2189B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonSVE.xml" with size 2145B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonTHA.xml" with size 2940B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonTRK.xml" with size 2203B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonUKR.xml" with size 2617B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\CommonVIT.xml" with size 2290B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverARE.xml" with size 7040B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverBGR.xml" with size 8547B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverCHS.xml" with size 5459B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverCHT.xml" with size 5404B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverCSY.xml" with size 6207B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverDAN.xml" with size 5820B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverDEU.xml" with size 6176B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverELL.xml" with size 8831B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverENU.xml" with size 5692B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverESL.xml" with size 6081B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverESN.xml" with size 6179B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverETI.xml" with size 5752B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverFIN.xml" with size 5882B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverFRA.xml" with size 6510B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverFRC.xml" with size 6380B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverHEB.xml" with size 6803B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverHRV.xml" with size 5949B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverHUN.xml" with size 6387B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverIND.xml" with size 5861B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverITA.xml" with size 6292B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverJPN.xml" with size 6834B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverKKZ.xml" with size 7953B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverKOR.xml" with size 6500B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverLTH.xml" with size 5774B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverLVI.xml" with size 6209B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverNEU.xml" with size 1263B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverNLD.xml" with size 6258B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverNOR.xml" with size 5881B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverPLK.xml" with size 6219B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverPTB.xml" with size 6046B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverROM.xml" with size 6231B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverRUS.xml" with size 8431B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverSKY.xml" with size 5945B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverSLV.xml" with size 6007B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverSRL.xml" with size 6072B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverSVE.xml" with size 5749B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverTHA.xml" with size 10605B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverTRK.xml" with size 6322B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverUKR.xml" with size 8072B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\AVRemoverVIT.xml" with size 6966B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_ARE.htm" with size 35968B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_BGR.htm" with size 41265B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_CHS.htm" with size 17199B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_CHT.htm" with size 18835B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_CSY.htm" with size 22868B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_DAN.htm" with size 23290B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_DEU.htm" with size 25334B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_ELL.htm" with size 45242B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_ENU.htm" with size 20237B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_ESL.htm" with size 24965B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_ESN.htm" with size 23998B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_ETI.htm" with size 22131B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_FIN.htm" with size 22974B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_FRA.htm" with size 26060B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_FRC.htm" with size 25728B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_HRV.htm" with size 22380B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_HUN.htm" with size 26062B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_IND.htm" with size 23851B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_ITA.htm" with size 24854B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_JPN.htm" with size 29002B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_KKZ.htm" with size 44787B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_KOR.htm" with size 25686B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_LTH.htm" with size 23753B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_LVI.htm" with size 22405B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_NLD.htm" with size 25378B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_NOR.htm" with size 22677B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_PLK.htm" with size 28128B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_PTB.htm" with size 24452B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_ROM.htm" with size 24935B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_RUS.htm" with size 49037B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_SKY.htm" with size 23961B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_SLV.htm" with size 23803B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_SRL.htm" with size 21580B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_SVE.htm" with size 22366B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_THA.htm" with size 53400B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_TRK.htm" with size 25363B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_UKR.htm" with size 42370B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\EULA_VIT.htm" with size 31221B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\logo_avr.png" with size 4727B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\logo_avr_rtl.png" with size 4684B.
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\avremover\android.png" with size 67311B.
[2020.05.18 16:17:42] BTS inf  TASK: Successful.
[2020.05.18 16:17:42] BTS inf  SEQUENCE: Leaving sequence 'entry'.
[2020.05.18 16:17:42] BTS inf  SEQUENCE: Entering sequence 'main'.
[2020.05.18 16:17:42] BTS inf  TASK: Executing task 'execute'.
[2020.05.18 16:17:42] BTS inf  Executing command 'BootHelper.exe --watchdog 13636 --product "ESET AV Remover" 1.5.0.0 1033'.
[2020.05.18 16:17:42] BTS inf  TASK: Successful.
[2020.05.18 16:17:42] BTS inf  TASK: Executing task 'lib.load'.
[2020.05.18 16:17:42] BTS inf  Loading library 'sciter-x.dll'.
[2020.05.18 16:17:42] BTS inf  TASK: Successful.
[2020.05.18 16:17:42] BTS inf  TASK: Executing task 'lib.load'.
[2020.05.18 16:17:42] BTS inf  Loading library 'plgInstaller.dll'.
[2020.05.18 16:17:42] BTS inf  TASK: Successful.
[2020.05.18 16:17:42] BTS inf  TASK: Executing task 'lib.call'.
[2020.05.18 16:17:42] BTS inf  Calling library function 'plgInstaller.dll!PluginExtProc'.
[2020.05.18 16:17:42] BTS inf  TASK: Successful.
[2020.05.18 16:17:42] BTS inf  TASK: Executing task 'lib.call'.
[2020.05.18 16:17:42] BTS inf  Calling library function 'plgInstaller.dll!PluginExtProc'.
[2020.05.18 16:17:42] BTS dbg  Setting property "bts.product.language" to value "1033".
[2020.05.18 16:17:42] VFS inf  Successfully mounted "vfs:\.res\main\print.htm" with size 782B.
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverARE.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverBGR.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverCHS.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverCHT.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverCSY.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverDAN.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverDEU.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverELL.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverENU.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverESL.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverESN.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverETI.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverFIN.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverFRA.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverFRC.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverHEB.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverHRV.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverHUN.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverIND.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverITA.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverJPN.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverKKZ.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverKOR.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverLTH.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverLVI.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverNEU.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverNLD.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverNOR.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverPLK.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverPTB.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverROM.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverRUS.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverSKY.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverSLV.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverSRL.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverSVE.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverTHA.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverTRK.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverUKR.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\avremover\AVRemoverVIT.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonARE.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonBGR.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonCHS.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonCHT.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonCSY.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonDAN.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonDEU.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonELL.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonENU.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonESL.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonESN.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonETI.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonFIN.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonFRA.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonFRC.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonHEB.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonHRV.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonHUN.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonIND.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonITA.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonJPN.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonKKZ.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonKOR.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonLTH.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonLVI.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonNLD.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonNOR.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonPLK.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonPTB.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonROM.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonRUS.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonSKY.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonSLV.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonSRL.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonSVE.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonTHA.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonTRK.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonUKR.xml".
[2020.05.18 16:17:42] VFS inf  Successfully un-mounted "vfs:\.res\main\CommonVIT.xml".
[2020.05.18 16:17:45] BTS dbg  Setting property "bts.product.eula.accepted" to value "true".
[2020.05.18 16:17:45] VFS inf  Successfully mounted "vfs:\.repository\http\repository.eset.com\v1\com\eset\modules\av_remover\metadata3" with size 0B.
[2020.05.18 16:17:45] VFS inf  HTTP Request to "repository.eset.com/v1/com/eset/modules/av_remover/metadata3" opened with status=0 and response=200.
[2020.05.18 16:17:52] AVR inf  Detecting conflicting products.
[2020.05.18 16:20:42] BTS dbg  Setting property "bts.var.stop" to value "true".
[2020.05.18 16:20:42] BTS inf  Changing Return Code to 0x00000BBC (3004).
[2020.05.18 16:20:43] BTS inf  TASK: Successful.
[2020.05.18 16:20:43] BTS inf  SEQUENCE: Leaving sequence 'main'.
[2020.05.18 16:20:43] BTS inf  SEQUENCE: Entering sequence 'leave'.
[2020.05.18 16:20:43] BTS inf  TASK: Executing task 'lib.call'.
[2020.05.18 16:20:43] BTS inf  Calling library function 'plgInstaller.dll!PluginExtProc'.
[2020.05.18 16:20:43] BTS inf  TASK: Successful.
[2020.05.18 16:20:43] BTS inf  TASK: Executing task 'lib.unload'.
[2020.05.18 16:20:43] BTS inf  Unloading library 'plgInstaller.dll'.
[2020.05.18 16:20:43] BTS inf  TASK: Successful.
[2020.05.18 16:20:43] BTS inf  SEQUENCE: Leaving sequence 'leave'.
[2020.05.18 16:20:43] BTS inf  The final Return Code is 0x00000BBC (3004).
>>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>>


This is the only log I could find.
The pc does have windows defender enabled.
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  • ESET Staff
On 5/20/2020 at 10:19 PM, DoggettOne said:

Was this the correct log?

Yes, but I do not see there any detailed error, but it seems that installation is canceled with:

Detecting conflicting products

So my recommendation is to try to run installer locally and possibly check whether it prints conflicting product. Silent installation seems to not provide such details.

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