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ESMC web-console not accessible

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Dear All ,


We unable to access our ESMC web-console ,we were faced with the error below 



During troubleshooting we notice the tomcat service has stopped after trying to start service we encountered the error below 




Kindly advise on a work around , for your perusal on the log please follow the link provided below 

ftp://ftp.nod.sk/support/Scib ESET Log Collector log/


Awaiting your kind response as always 




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  • ESET Staff

Unfortunately I cannot access provided logs as of now, but most common issues with Apache Tomcat startup are:

  • Wrong configuration of Java. This happens mostly after Java update or uninstallation of previous version. In this case, I would recommend to use Tomcats configuration utility (application tomcat9w.exe located in Tomcat's program files directory) and verify that correct java path is set.
  • Insufficient memory: please verify there is enough free memory on the system
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