jetsantos 0 Posted May 14, 2020 Share Posted May 14, 2020 Hi! Seems that last connected time is not updating. I made changes to the policy assigned to the client, but it was not taking effect. Upon checking, last connected time was 10:33:27. I already updated some policies but it was not taking effect. Here are some policies I updated but it states that it is older. Is there a way to force sync this? Since im on the testing phase, I need to see the changes immediately. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,394 Posted May 14, 2020 Administrators Share Posted May 14, 2020 Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log for possible errors. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted May 14, 2020 ESET Staff Share Posted May 14, 2020 Also there should be possibility to force AGENT's connection using "Wake up call", in case of default connection interval is not sufficient for diagnostic. In case AGENT won't connect for longer time, please consult logs as mentioned in previous comment, as it might mean that something went wrong and connection attempts are failing. Link to comment Share on other sites More sharing options...
jetsantos 0 Posted May 20, 2020 Author Share Posted May 20, 2020 Already Resolved this sir. Seems that there were issue on the ports. Its being blocked by the firewall we have. Link to comment Share on other sites More sharing options...
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