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Last Connected Time Not Updating


jetsantos
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Hi!

 

Seems that last connected time is not updating. I made changes to the policy assigned to the client, but it was not taking effect. Upon checking, last connected time was 10:33:27. I already updated some policies but it was not taking effect.

image.png.318fe710ebd65e47a0d8c4066345369c.png

Here are some policies I updated but it states that it is older. Is there a way to force sync this? Since im on the testing phase, I need to see the changes immediately.

image.png.f8b0e25c90b56ca0bf9a9048fe4f9015.png

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  • Administrators

Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log for possible errors.

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  • ESET Staff

Also there should be possibility to force AGENT's connection using "Wake up call", in case of default connection interval is not sufficient for diagnostic. In case AGENT won't connect for longer time, please consult logs as mentioned in previous comment, as it might mean that something went wrong and connection attempts are failing.

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