server is taking to long to respond

[richardwcitygj 0]

When I am reviewing a computer and select Aggregated Events on when look at a process, I get the following error message in the file I've attached.

 

It reads   "The server is taking to long to respond.  The site can be temporarily unavailable or to busy. ....."

2020-04-30_9-55-39.pdf

[Marcos 5,072]

I would recommend raising a support ticket since further troubleshooting and exported db or information about particular tables, hw configuration, information about the infrastructure, etc. will be needed for developers.

[Jamil-soc 4]

Hi,

What you are describing sounds like a DB performance issue. What are the server specs?

[richardwcitygj 0]

It's a virtual server running in a VMware cluster.  The VM server specs are:

 

Windows server 2019

SQL server 2019

6 CPUs

24 GB Memory

2 HardDrive

C drive 100GB

D drive (database) 1TB with 80% free right now

[Marcos 5,072]

I'd recommend raising a support ticket with your local ESET distributor since logs and exports from the EEI db will need to be looked at by developers.