rcarjan 0 Posted April 26, 2020 Share Posted April 26, 2020 Hello, Yesterday I received three emails from eset stating that my email address, registration email and password have been changed for my my.eset.com account. I have tried emailing support, the chat, however I have not received any answer. Is there any way I can recover my account (and by extension, my Eset Internet Security licence)? If needed, I can provide the original email with which I registered, the email to which the account was transferred, the licence key and anything else which might help / be needed. Thank you in advance. Regards, Radu Liviu Link to comment Share on other sites More sharing options...
Administrators Marcos 3,803 Posted April 26, 2020 Administrators Share Posted April 26, 2020 If you have received a confirmation email with a support ticket ID, customer care should contact you. Please remember that it's weekend now and customer support is provided during work days. Link to comment Share on other sites More sharing options...
rcarjan 0 Posted April 26, 2020 Author Share Posted April 26, 2020 I know that it's a weekend, I assumed customer support wouldn't work during these times. However I thought that when I submitted my issue on the website a support ticket would be created automatically and I would be sent a confirmation regarding this. I did not receive any email with any support ticket ID, which is why I opted to write here. Thank you for the answer, I will wait a few more days to see if this gets resolved. Regards, Radu Link to comment Share on other sites More sharing options...
Administrators Marcos 3,803 Posted April 26, 2020 Administrators Share Posted April 26, 2020 What url did you create the ticket on? Please make sure to check your spam/junk folder in case the confirmation email was incorrectly flagged as spam. Link to comment Share on other sites More sharing options...
rcarjan 0 Posted April 26, 2020 Author Share Posted April 26, 2020 I created a support ticket here: https://www.eset.com/int/support/contact/ I checked my spam / junk folder, but I have received nothing. Link to comment Share on other sites More sharing options...
rcarjan 0 Posted April 27, 2020 Author Share Posted April 27, 2020 Hello, It appears that the support ticket was created, even though I did not receive a confirmation via email. The issue is resolved now. Thank you very much for the support. Best regards, Radu Liviu Carjan Link to comment Share on other sites More sharing options...
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