My.eset.com account hijacked

[rcarjan 0]

Hello,

 Yesterday I received three emails from eset stating that my email address, registration email and password have been changed for my my.eset.com account. I have tried emailing support, the chat, however I have not received any answer. 

 Is there any way I can recover my account (and by extension, my Eset Internet Security licence)? If needed, I can provide the original email with which I registered, the email to which the account was transferred, the licence key and anything else which might help / be needed.

 Thank you in advance.

 

Regards,

Radu Liviu

[Marcos 5,733]

If you have received a confirmation email with a support ticket ID, customer care should contact you. Please remember that it's weekend now and customer support is provided during work days.

[rcarjan 0]

I know that it's a weekend, I assumed customer support wouldn't work during these times. However I thought that when I submitted my issue on the website a support ticket would be created automatically and I would be sent a confirmation regarding this. I did not receive any email with any support ticket ID, which is why I opted to write here.

 Thank you for the answer, I will wait a few more days to see if this gets resolved.

Regards,

Radu

[Marcos 5,733]

What url did you create the ticket on? Please make sure to check your spam/junk folder in case the confirmation email was incorrectly flagged as spam.

[rcarjan 0]

I created a support ticket here: https://www.eset.com/int/support/contact/ 

I checked my spam / junk folder, but I have received nothing.

[rcarjan 0]

Hello,

 It appears that the support ticket was created, even though I did not receive a confirmation via email. The issue is resolved now. Thank you very much for the support.

 

Best regards,

Radu Liviu Carjan