Miiniiw 0 Posted April 24, 2014 Share Posted April 24, 2014 You can read the whole info here hxxp://www.sevenforums.com/bsod-help-support/329506-bsod-while-browsing-one-torrent-background.html I'm posting here to ask for confirmation if what he said are true, I can't say to him if he can confirm if its true that would be rude for him trying to help.I have also read this hxxp://www.wilderssecurity.com/threads/ehdrv-sys-causing-stop-f4-bsod-buggy-driver.332017 (tl;dr ESET not admitting any part of the blame) so that worries me a little. Link to comment Share on other sites More sharing options...
Former ESET Employees AlexJ 9 Posted April 24, 2014 Former ESET Employees Share Posted April 24, 2014 Hi Miiniiw, I would love to troubleshoot this issue with you! He was correct when he said it's never a good idea to run two real-time scanners together. Almost every time I have seen BSODs after an ESET install it has been due to a driver conflict. Can you PM me a SysInspector log? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted April 24, 2014 Administrators Share Posted April 24, 2014 In order to determine the cause of a BSOD, we'd need to get a complete memory dump generated during the BSOD for analysis. At the moment, I'm not aware of any issues with ESET's modules or drivers that could result in a crash. Link to comment Share on other sites More sharing options...
Miiniiw 0 Posted April 24, 2014 Author Share Posted April 24, 2014 (edited) I used two apps for generating Memory Dump/Mini Dump if they are the same.One was from SF_Diagnostic_Tool from sevenforums.comOne from PCHF from pchelpforum.comSry a bit late I did everything as fast as I could.I think I found the MEMORY.DMP but its 745 MB so cannot upload its beyond the limit allowable upload. SysInspector-CROMWELLMELFLOR-140424-2213.zip PCHF.zip SF_24-04-2014.zip Edited April 24, 2014 by Miiniiw Link to comment Share on other sites More sharing options...
Former ESET Employees AlexJ 9 Posted April 24, 2014 Former ESET Employees Share Posted April 24, 2014 Are you able to make the BSOD happen again? If so please follow the steps in the link below to get us a complete memory dump created during the BSOD. hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN380&actp=search&viewlocale=en_US&searchid=1398355965957 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted April 24, 2014 Administrators Share Posted April 24, 2014 Either you receive a BSOD all of a sudden or you trigger it intentionally. If the lattter, crashes triggered by a 3rd party application cannot be obviously caused by ESET. Please configure Windows to generate complete memory dumps (or kernel dumps at least) and reproduce the crash that you think might be caused by ESET (ie. perform the sequence of operations that will cause Windows to BSOD without running applications that trigger BSOD). When done, we'll provide you with further instructions how to convey the dump to ESET for analysis. Link to comment Share on other sites More sharing options...
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