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Invalid Digital Signature


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I have Internet Security installed on my laptop. When I tried to update, it says

Product update failed > Invalid Digital Signature

Please help me to fix this.

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Please carry on as follows:
- enable advanced logging under Help and Support -> Details for customer care
- run update
- stop logging
- collect logs with ESET Log Collector and upload the generated archive here for perusal.

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Unfortunately advanced logging was not enabled when reproducing the issue:

image.png

Please create logs again and provide fresh ELC logs.

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Try uploading to OneDrive, DropBox, WeTransfer.com, etc. and drop me a personal message with a download link.

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Strange, there are no error records in your logs and I see just successful updates logged:

19. 4. 2020 5:21:19    ESET Kernel    Modules were successfully updated.    SYSTEM    
19. 4. 2020 0:21:20    ESET Kernel    Modules were successfully updated.    SYSTEM    
18. 4. 2020 21:21:28    ESET Kernel    Detection Engine was successfully updated to version 21188 (20200418).    SYSTEM    
18. 4. 2020 16:35:18    ESET Kernel    Detection Engine was successfully updated to version 21187 (20200418).    SYSTEM    

 

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1 hour ago, mifzal said:

Check this screen shot please.

Untitled.jpg

What's it saying on the homepage and setup part as it is saying there are problems in that bit?

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2 hours ago, peteyt said:

What's it saying on the homepage and setup part as it is saying there are problems in that bit?

I don't understand what you are trying to say

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3 minutes ago, itman said:

Here's a previous reference: https://forum.eset.com/topic/22436-product-update-failed-invalid-digital-signature-error/

In that incident, the issue was traced back HP Sure Sense. The issue therefore might be related to another installed software conflict.

I have not installed HP Sure Sense

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18 minutes ago, mifzal said:

I have not installed HP Sure Sense

 

23 minutes ago, itman said:

The issue therefore might be related to another installed software conflict.

 

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