Invalid Digital Signature

[mifzal 0]

I have Internet Security installed on my laptop. When I tried to update, it says

Product update failed > Invalid Digital Signature

Please help me to fix this.

[Marcos 5,070]

Please carry on as follows:
- enable advanced logging under Help and Support -> Details for customer care
- run update
- stop logging
- collect logs with ESET Log Collector and upload the generated archive here for perusal.

[odoy 0]

Hi I am experiencing this also

[mifzal 0]

Done

 

[Marcos 5,070]

Unfortunately advanced logging was not enabled when reproducing the issue:

Please create logs again and provide fresh ELC logs.

[mifzal 0]

It says I am allowed to upload 100MB but my file size is 126MB

[Marcos 5,070]

Try uploading to OneDrive, DropBox, WeTransfer.com, etc. and drop me a personal message with a download link.

[mifzal 0]

Done. Please check your inbox.

[Marcos 5,070]

Strange, there are no error records in your logs and I see just successful updates logged:

19. 4. 2020 5:21:19    ESET Kernel    Modules were successfully updated.    SYSTEM    
19. 4. 2020 0:21:20    ESET Kernel    Modules were successfully updated.    SYSTEM    
18. 4. 2020 21:21:28    ESET Kernel    Detection Engine was successfully updated to version 21188 (20200418).    SYSTEM    
18. 4. 2020 16:35:18    ESET Kernel    Detection Engine was successfully updated to version 21187 (20200418).    SYSTEM    

 

[mifzal 0]

Check this screen shot please.

[peteyt 393]

1 hour ago, mifzal said:

Check this screen shot please.

What's it saying on the homepage and setup part as it is saying there are problems in that bit?

[mifzal 0]

2 hours ago, peteyt said:

What's it saying on the homepage and setup part as it is saying there are problems in that bit?

I don't understand what you are trying to say

[itman 1,659]

Here's a previous reference: https://forum.eset.com/topic/22436-product-update-failed-invalid-digital-signature-error/

In that incident, the issue was traced back HP Sure Sense. The issue therefore might be related to another installed software conflict.

[mifzal 0]

3 minutes ago, itman said:

Here's a previous reference: https://forum.eset.com/topic/22436-product-update-failed-invalid-digital-signature-error/

In that incident, the issue was traced back HP Sure Sense. The issue therefore might be related to another installed software conflict.

I have not installed HP Sure Sense

[itman 1,659]

18 minutes ago, mifzal said:

I have not installed HP Sure Sense

 

23 minutes ago, itman said:

The issue therefore might be related to another installed software conflict.

 

[mifzal 0]

What is the issue then? I have uploaded the full log. It should have all the info right?

[itman 1,659]

Clear the update cache as shown in the below screenshot and see if that resolves the issue:

[Marcos 5,070]

It's Sunday now, I should have more info on this tomorrow. Will keep you posted.

[odoy 0]

Dear all, I can update the eset now. I don't know what's the changes but its working now.

 

Thx guys