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TomB

Why Doesn't Customer Support Respond To Me?

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Esets cyber security for mac is causing the computer CPUs to go crazy and it stops me accessing websites - I can't quit the process hogging the CPUs - esets_ctl. The only way to fix it is to restart the computer - I need to do this every two days or so.

I have emailed customer support twice and have not heard anything back. If I don't get a response to this, I will simple uninstall esets and recommend to everyone I know who uses it (200 people) to uninstall it and switch to a different product.

Pathetic.

Screenshot 2020-04-09 at 10.39.53.png

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There is a new version of ECS almost ready for release which we could provide for testing, if you are interested.

As for your support ticket, you should have received a confirmation email with the ticket number after opening a support ticket. Please provide the ticket ID so that we can inquire the Spanish distributor about its status.

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Thank you for your reply. I did not receive a confirmation email with a ticket number for either support request on either occasion, for which I used different email addresses both times.

Yes I would like the new version of ECS for testing if possible. 

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Hello,

For future reference, it would probably be best to open a ticket using the form at https://www.eset.com/int/support/contact/ on our website.  This ensures that a ticket gets created and tracked, and that support agents are able to assist you in order to resolve any issues.

Regards,

Aryeh Goretsky

 

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On 4/18/2020 at 2:21 AM, Aryeh Goretsky said:

Hello,

For future reference, it would probably be best to open a ticket using the form at https://www.eset.com/int/support/contact/ on our website.  This ensures that a ticket gets created and tracked, and that support agents are able to assist you in order to resolve any issues.

Regards,

Aryeh Goretsky

 

Hi Aryeh, this is where I already created the tickets.

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