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Alerts details are not visible


TCH

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Hi, from some time I can see that on some hosts with issues, for example this one which was updated from EEA 6.5.x to EES 7.2.x I don't see problem details as I should. There is no filters or columns changes, it's default look.

image.thumb.png.30a7bfbd9e86c2d1ea33716a698f0d5d.png

But in there report related with this host I can see marked issues.

 

image.thumb.png.ae3e1342f586fa75649e2f78096ec78c.png

Anybody know why it looks like this?

 

Thanks,

Tom

 

 

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Is Endpoint actually still reporting the issues? Couldn't it be that the machine was already restarted which could have fixed the issues? Is agent reporting to the ESMC server alright and the time of the last connection is updated in the ESMC console?

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  • ESET Staff

Please remove sorting from column "Problem detail": Unfortunately there was an issue in console that results in such state where alerts without problem detail are not visible.

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12 hours ago, MartinK said:

Please remove sorting from column "Problem detail": Unfortunately there was an issue in console that results in such state where alerts without problem detail are not visible.

Thanks, now it works.

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15 hours ago, MartinK said:

Please remove sorting from column "Problem detail": Unfortunately there was an issue in console that results in such state where alerts without problem detail are not visible.

In newest version this problem is resolved? Currently I'm using 7.0.577.0.

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  • ESET Staff
9 hours ago, TCH said:

In newest version this problem is resolved? Currently I'm using 7.0.577.0.

Yes, issue should be resolved in ESMC 7.1+ versions.

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