Network protection is "unavialable" and blocks any internet traffis after every PC restart.

[Guvanch 0]

Looks like it has started with 13.x update.

After each restart of my PC my firewall goes "unavialable". I found a way to fix it by DISABLING firewall while it is ALREADY unavialable and restarting my PC one again.

Very frustrating issue and contacing customer support did not even send me confirmation e-mail on my ticket.

[Marcos 5,074]

After contacting customer support you should have received a confirmation email with a ticket ID. Please provide the ID.
Did you contact your regional distributor from Russia via the form on their website?

Nevertheless, please enable advanced logging under Help and support -> Details for customer care, reboot the machine, disable advanced logging, collect logs with ESET Log Collector and provide the generated archive.

[Guvanch 0]

2 minutes ago, Marcos said:

After contacting customer support you should have received a confirmation email with a ticket ID. Please provide the ID.
Did you contact your regional distributor from Russia via the form on their website?

Nevertheless, please enable advanced logging under Help and support -> Details for customer care, reboot the machine, disable advanced logging, collect logs with ESET Log Collector and provide the generated archive.

As I said, I contacted customer support 2 (two) times and DID NOT get confirmation e-mail. That is the reason I came to this forum.

[Guvanch 0]

Well, this time it did the same after restart BUT after 5-7 minutes it resumed and I got firewall alert "Turn on your firewal" so I did turn in on. Now it's all good but I'll attach diagnostics files created with advanced logging (I archived them myself in Diagnostics.rar file).

After 5-7 minutes after restart:

Right after restart

Diagnostics.rar

 

Edited April 9, 2020 by Guvanch

[Marcos 5,074]

There was nothing interesting logged, protection started without issues.

Next time please provide logs that we ask for, not just the content of one folder.

[Guvanch 0]

11 minutes ago, Marcos said:

There was nothing interesting logged, protection started without issues.

Next time please provide logs that we ask for, not just the content of one folder.

Could you please clarify where do I find that "logs that we ask for"? Since ticket are not registered and I am not an IT specialist I do not know how to collect those logs.

[Marcos 5,074]

Please read https://support.eset.com/en/kb3466-how-do-i-use-eset-log-collector

[kosai1111 0]

Hey, dude. This is a common issue for those who have a slow internet, and in the most of the cases slow internet could cause a lot of issue for those who are using internet on a daily basis for work or even for those who are playing online video games. I've met a guy that told me about his problem, when he was playing an online video game, and he was struggling with the slow internet problem as CAM was downloading something, to be honest, this is not a big issue, but if your internet speed is nearly 20 mbps this could cause you some issues. So that's why, this guy thought to change his internet provider to have a better speed coverage, as far as I know he used usave.co.uk to find the best offer in his area as he had a lot of providers, and he did not know how to sort them and to choose the best one. So to say, CAM will not cause you some huge issues if you have a good internet speed, but I am pretty sure that CAM will have some updates, and they will solve this issue.

Edited May 4, 2020 by kosai1111

[Marcos 5,074]

9 hours ago, kosai1111 said:

I have the same problem how do you fixed it?

Please provide ELC logs collected as follows:
- enable advanced logging under Help and support -> Details for technical support
- reboot the machine
- reproduce the issue
- stop logging
- collect logs with ESET Log Collector.

I'd recommend raising a support ticket and providing the ELC logs for perusal. You can also create a new topic with your issue here and upload the logs there.