File Security doesn't install

[Guest Kaiser]

I'm a registered customer and i tried to install Eset File security on Windows Server 2003 R2.

Some time ago there was an another Eset version installed on this server, which version is unknown.

During installation process setup program shows message prompt "Please pick up eavbe_nt32_rus.msi". 

I choose "Cancel", and next message appers "There was an error duruing uninstallation the previous version, setup cant continue". (messages appear in my Native language, so translation can be not so exact.)

 

What shoul i do?

 

[Marcos 5,070]

This error usually occurs if a backup of the original msi installer was deleted from c:\windows\installer folder. Please run this Uninstall tool in safe mode, then retry installation.

[Guest Kaiser]

This error usually occurs if a backup of the original msi installer was deleted from c:\windows\installer folder. Please run this Uninstall tool in safe mode, then retry installation.

I 've done that twice, but the error is still the same. U can see log of the Uninstall toll here.

Can you gie me an additional advice?

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 >>>>>>>>>>>>>>>>>>>>>>> BEGIN >>>>>>>>>>>>>>>>>>>>>>>

[05/24/13  19:06:29] D:\Downloads\ESETUninstaller.exe 6.0.3.0

[05/24/13  19:06:29] Input arguments: 

[05/24/13  19:06:30] Online (PC booted from fixed disk) mode detected.

[05/24/13  19:06:30] WARNING! This tool uninstalls AV product in non-standard way. Your PC can be harmed seriously, please back up Your data.

Please keep in mind that as soon as this application is finished your network connection can be down and you will have to restart your PC.

Are you really sure to continue? (y/n): y

[05/24/13  19:06:35] Scanning available operating systems ...

[05/24/13  19:06:35] Available operating systems, which AV product can be removed from:

[05/24/13  19:06:35] [1]

[05/24/13  19:06:35] Product Name: Microsoft Windows Server 2003 R2

[05/24/13  19:06:35] Current Version: 5.2.2.3790.LanmanNT.x86

[05/24/13  19:06:35] Volume: C:\

[05/24/13  19:06:35] System Root: C:\WINDOWS

[05/24/13  19:06:35] Program Files: C:\Program Files

[05/24/13  19:06:35] Program Files (x86): 

[05/24/13  19:06:35] Common files: C:\Program Files\Common Files

[05/24/13  19:06:35] Common files (x86): 

[05/24/13  19:06:35] Common application data folder: C:\Documents and Settings\All Users\Application Data

[05/24/13  19:06:35] Common programs folder: C:\Documents and Settings\All Users\Главное меню\Программы

[05/24/13  19:06:35] Device path folder: C:\WINDOWS\inf

[05/24/13  19:06:35] Drives mapping:

[05/24/13  19:06:35] Current Letter: C Native Letter: C

[05/24/13  19:06:35] Current Letter: D Native Letter: D

[05/24/13  19:06:35] Building cache: COM: AppID -> DllName ... 

[05/24/13  19:06:35] Building cache: COM: Category -> ReferenceCounter ... 

[05/24/13  19:06:35] Scanning installed AV products ...

[05/24/13  19:06:38] Installed AV products:

[05/24/13  19:06:39] 1. ESS/EAV/EMSX

[05/24/13  19:06:39] Enter sequence number of AV product to uninstall and press ENTER (hint: to abort press 'q'): 1

[05/24/13  19:06:44] Are you sure to uninstall ESS/EAV/EMSX from this OS? (y/n): y

[05/24/13  19:06:46] Product uninstallation: ESS/EAV/EMSX

[05/24/13  19:06:46] Uninstallation in progress, please wait ...

[05/24/13  19:06:46] Current control set ...   ControlSet001

[05/24/13  19:06:46] Services: deleted: ControlSet001\Enum\Root\LEGACY_EAMON

[05/24/13  19:06:46] Services: deleted: ControlSet001\Services\eamonm

[05/24/13  19:06:46] Services: deleted: ControlSet001\Enum\Root\LEGACY_EPFWTDIR

[05/24/13  19:06:46] Services: deleted: ControlSet001\Enum\Root\LEGACY_EHDRV

[05/24/13  19:06:46] Services: deleted: ControlSet001\Enum\Root\LEGACY_EASDRV

[05/24/13  19:06:46] Product code of ESET product: {68D65086-628D-475D-8E48-94EDBF629CA3}

[05/24/13  19:06:46] Name of ESET product: ESET NOD32 Antivirus

[05/24/13  19:06:46] Reverse product code: 68056D86D826D574E88449DEFB26C93A

[05/24/13  19:06:46] Install location: 

[05/24/13  19:06:46] Local MSI package: 

[05/24/13  19:06:46] Product icon: C:\WINDOWS\Installer\{68D65086-628D-475D-8E48-94EDBF629CA3}

[05/24/13  19:06:47] Classes: Product: deleted: Classes\Installer\Products\68056D86D826D574E88449DEFB26C93A

[05/24/13  19:06:47] Classes: Feature: deleted: Classes\Installer\Features\68056D86D826D574E88449DEFB26C93A

[05/24/13  19:06:47] Upgrade codes: deleted value in: Classes\Installer\UpgradeCodes\79AA332A50D011E4585D700F695D0537 ...

[05/24/13  19:06:47] deleted: 68056D86D826D574E88449DEFB26C93A

[05/24/13  19:06:47] Upgrade codes: deleted: Classes\Installer\UpgradeCodes\79AA332A50D011E4585D700F695D0537

[05/24/13  19:06:47] Group policy: deleted value in: Microsoft\Windows\CurrentVersion\Group Policy\AppMgmt ...

[05/24/13  19:06:47] deleted: {68D65086-628D-475D-8E48-94EDBF629CA3}

[05/24/13  19:06:47] Group policy to be deleted:

[05/24/13  19:06:47] {674f1e0d-4153-4f71-b0dd-619c694440ce}: OK

[05/24/13  19:06:47] GPO ID: Key: "Microsoft\Windows\CurrentVersion\Group Policy\AppMgmt" Value Name: "GPOs" Written value: ""

[05/24/13  19:06:47] Installer folders: deleted value in: Microsoft\Windows\CurrentVersion\Installer\Folders ...

[05/24/13  19:06:47] deleted: C:\WINDOWS\Installer\{68D65086-628D-475D-8E48-94EDBF629CA3}\

[05/24/13  19:06:47] Product icon: deleted: C:\WINDOWS\Installer\{68D65086-628D-475D-8E48-94EDBF629CA3}

[05/24/13  19:06:47] Uninstallation ESS/EAV/EMSX finished successfully.

[05/24/13  19:06:47] Log file location: "D:\Downloads\~ESETUninstaller.log"

[05/24/13  19:06:47] Uninstallation finished successfully, please restart your PC now.

[05/24/13  19:06:47] Press any key to exit ...

>>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>>

 

>>>>>>>>>>>>>>>>>>>>>>> BEGIN >>>>>>>>>>>>>>>>>>>>>>>

[05/24/13  19:06:51] D:\Downloads\ESETUninstaller.exe 6.0.3.0

[05/24/13  19:06:51] Input arguments: 

[05/24/13  19:06:52] Online (PC booted from fixed disk) mode detected.

[05/24/13  19:06:52] WARNING! This tool uninstalls AV product in non-standard way. Your PC can be harmed seriously, please back up Your data.

Please keep in mind that as soon as this application is finished your network connection can be down and you will have to restart your PC.

Are you really sure to continue? (y/n): y

[05/24/13  19:06:54] Scanning available operating systems ...

[05/24/13  19:06:54] Available operating systems, which AV product can be removed from:

[05/24/13  19:06:54] [1]

[05/24/13  19:06:54] Product Name: Microsoft Windows Server 2003 R2

[05/24/13  19:06:54] Current Version: 5.2.2.3790.LanmanNT.x86

[05/24/13  19:06:54] Volume: C:\

[05/24/13  19:06:54] System Root: C:\WINDOWS

[05/24/13  19:06:54] Program Files: C:\Program Files

[05/24/13  19:06:54] Program Files (x86): 

[05/24/13  19:06:54] Common files: C:\Program Files\Common Files

[05/24/13  19:06:54] Common files (x86): 

[05/24/13  19:06:54] Common application data folder: C:\Documents and Settings\All Users\Application Data

[05/24/13  19:06:54] Common programs folder: C:\Documents and Settings\All Users\Главное меню\Программы

[05/24/13  19:06:54] Device path folder: C:\WINDOWS\inf

[05/24/13  19:06:54] Drives mapping:

[05/24/13  19:06:54] Current Letter: C Native Letter: C

[05/24/13  19:06:54] Current Letter: D Native Letter: D

[05/24/13  19:06:54] Building cache: COM: AppID -> DllName ... 

[05/24/13  19:06:54] Building cache: COM: Category -> ReferenceCounter ... 

[05/24/13  19:06:54] Scanning installed AV products ...

[05/24/13  19:06:57] No supported AV product installed!

[05/24/13  19:06:58] Log file location: "D:\Downloads\~ESETUninstaller.log"

[05/24/13  19:06:58] Press any key to exit ...

>>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>>

[Bart 4]

Use uninstall tool few times - sometimes after 1st use, there are some elements which are recognized when You run this tool once again

[Guest Kaiser]

Ok i'll try tomorrow.

[Marcos 5,070]

Should the problem persist, post a screen shot of the error you get. At any rate, I'd suggest contacting Customer care who could connect to the computer remotely and troubleshoot the issue.