Ted Harris 0 Posted April 8, 2020 Posted April 8, 2020 Hello, Since 4/7/2020, Internet Security 13.1.21.0 is not updating automatically anymore. I have to manually update the virus signatures. I have tried clearing the cache, but the problem persists. The attached screenshot shows that the program states that it still checking for updates but not updating. I am running the latest version of Windows 10 Pro 64 bit. Thank you for your help.
Administrators Marcos 5,742 Posted April 8, 2020 Administrators Posted April 8, 2020 It could be that the US update servers are under a heavier load due to an update of the Augur module. We expect the load to go down within a few hours.
itman 1,925 Posted April 8, 2020 Posted April 8, 2020 No problem here in the Midwest. Mine updated at boot time at 8:30 EST and 3 times since then. I am on pre-release updates however.
JaR 0 Posted April 27, 2020 Posted April 27, 2020 I have been having the same issue for 3 weeks at least now. Is there a fix for this yet? I cannot manually install it nor will it automatically install.
Administrators Marcos 5,742 Posted April 27, 2020 Administrators Posted April 27, 2020 24 minutes ago, JaR said: I have been having the same issue for 3 weeks at least now. Is there a fix for this yet? I cannot manually install it nor will it automatically install. What version do you have currently installed? If you hit Update now, upgrade to a newer version is not offered? What OS do you use?
itman 1,925 Posted April 27, 2020 Posted April 27, 2020 21 minutes ago, JaR said: I cannot manually install What error are you receiving when you try to manually install ver. 13.1.21?
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