Can't access EMS interface

[pfr2014 0]

Hello,

 

I am using a Motorola Atrix MB860 with Android 2.3.6.

 

I am not being able to access the EMS interface, since it gets closed almost instantly. Sometimes I can't even see the interface, sometimes I am only able to see it for less than a second.

I tried to uninstall EMS, but I am not able to do it, since the uninstallation always fails (due to the password protection, I assume).

 

Any ideas?

 

Thanks in advance.

[ugly 3]

Hello,

 

I am using a Motorola Atrix MB860 with Android 2.3.6.

 

I am not being able to access the EMS interface, since it gets closed almost instantly. Sometimes I can't even see the interface, sometimes I am only able to see it for less than a second.

I tried to uninstall EMS, but I am not able to do it, since the uninstallation always fails (due to the password protection, I assume).

 

Any ideas?

 

Thanks in advance.

 

 

Go to Settings->Security->Device Administrator and uncheck ESET. Enter your password.

After that you must be able to uninstall EMS.

Edited April 21, 2014 by ugly

[CB530 70]

Hi pfr2014,

You might need to clear the app data on your phone and then install the latest version of EMS to resolve this issue. Our Knowledgebase article covers the procedure step-by-step.

[pfr2014 0]

Perfect! That did the trick!

 

However... I could completely erase the data from EMS from Settings -> Applications -> Manage... So, in case the phone is stolen or lost, anyone could simply erase the data as I did and the password in EMS won't have any effect.

 

Not totally complaining, but I see a flaw right there.

 

Anyways, thanks for your help!

[CB530 70]

pfr2014,

We're aware of this issue and are working on a solution in future versions of EMS. I'm glad that you were able to get the phone working again, thanks for keeping us posted, sorry for the inconvenience.