Android device not connecting anymore until you open antivirus

[Lockbits 10]

Hello guys,

We've a customer where we installed the MDM with public IP address. The device is enrolled correctly and reporting to console however some hours later the Android device stops reporting back to console. If we open ESET for Android in the mobile then immediately it report back again but some hours later the same problem occurs again. It's like something in Android is restricting the connection to console when ESET is idle in the background.

Re enrolling the device doesn't work because it said it's already connected.

How can we avoid this behavior?

Thank you.

Edited March 30, 2020 by Lockbits

[Mirek S. 18]

Hello,

Please create customer care ticket from mentioned device - it should include device logs to help android developers to determine what is wrong. Devices should connect every ~half an hour to check with MDM.

HTH,

M.