Activation failure

[mitzone 0]

Hello,

Any issues on your side ESET?

I have problems activating clients. Here's a snip from my proxy error log:

 

[Mon Mar 30 17:49:43.635202 2020] [proxy_connect:error] [pid 4192:tid 12800] (OS 11001)No such host is known.  : [client 10.1.4.1:50156] AH02327: failed to resolve hostname 'edf.eset.com'
[Mon Mar 30 17:49:43.635202 2020] [proxy:error] [pid 4192:tid 12800] [client 10.1.4.1:50156] AH00898: DNS lookup failure for: edf.eset.com returned by edf.eset.com:443
[Mon Mar 30 17:50:11.620554 2020] [proxy_connect:error] [pid 4192:tid 12800] (OS 11001)No such host is known.  : [client 10.1.4.1:50158] AH02327: failed to resolve hostname 'edf.eset.com'

 

Any ETA on fixing this?

Cheers,

Mihai.

[Marcos 5,070]

Looks like a problem with your DNS. For some reason it cannot resolve edf.eset.com.

[mitzone 0]

===== This is from querying one of the biggest provider in Romania.

dig edf.eset.com @193.231.236.25

; <<>> DiG 9.11.4-P2-RedHat-9.11.4-9.P2.el7 <<>> edf.eset.com @193.231.236.25
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 8535
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;edf.eset.com.                  IN      A

;; ANSWER SECTION:
edf.eset.com.           613     IN      CNAME   edf.wip.eset.com.

;; AUTHORITY SECTION:
wip.eset.com.           2039    IN      SOA     h3-f5lb01-s.eset.com. sysadmin.eset.com. 2012012879 10800 3600 604800 86400

;; Query time: 1 msec
;; SERVER: 193.231.236.25#53(193.231.236.25)
;; WHEN: Mon Mar 30 19:17:22 EEST 2020
;; MSG SIZE  rcvd: 120

 

 

==== This is from querying CF

dig edf.eset.com @1.1.1.1

; <<>> DiG 9.11.4-P2-RedHat-9.11.4-9.P2.el7 <<>> edf.eset.com @1.1.1.1
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 39396
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1452
;; QUESTION SECTION:
;edf.eset.com.                  IN      A

;; ANSWER SECTION:
edf.eset.com.           592     IN      CNAME   edf.wip.eset.com.
edf.wip.eset.com.       33      IN      CNAME   edfpcs.trafficmanager.net.
edfpcs.trafficmanager.net. 3    IN      CNAME   bal-edf-pcs-app-vmss-01.westus.cloudapp.azure.com.
bal-edf-pcs-app-vmss-01.westus.cloudapp.azure.com. 9 IN A 13.64.117.133

;; Query time: 1 msec
;; SERVER: 1.1.1.1#53(1.1.1.1)
;; WHEN: Mon Mar 30 19:18:14 EEST 2020
;; MSG SIZE  rcvd: 181

 

The dns resolvers from RO (tried 2 ISPs) are returning edf.wip.eset.com as CNAME for some reason, while the CF one is returning the correct entries.

If you use split horizon or country/region based resolvers, something screwd up in your config.

 

I resolved my issue by putting a static entry for the moment.

Cheers,

Mihai.