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Good morning,

I have ESET installed on 3 devices, including a mobile and 2 laptops. With focus on the laptops, one of them has received the latest update while the second machine doesn't seem to see it. Should i wait or there is a problem? I am assuming that updates might not come all together for a variety of reasons and thus i have to wait. I'd appreciate a confirmation.

 

Thanks in advance for any help

 

Rick

 

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Did you try to update manually? Currently only products with the pre-release update channel selected receive automatic program update, the other receive a staggered update.

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Thanks Marcos. I clicked on the UPDATE button in EIS and got nothing. The other laptop notified me the update and it's now installed. The other machine didn't show any notification. I'll wait then. Not really urgent. Everything works really fine.

 

Thanks

 

Rick

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By the way, did you have the same version of EIS installed (v12.x or v13.0)? If upgrade to 13.1 is not offered when running update manually, carry on as follows:
- enable advanced logging under Help and support -> Details for customer care
- run update
- disable logging
- collect logs with ESET Log Collector and supply the generated archive.

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I have the same problem. I do a manual search for update and find nothing. On my father's PC the program was automatically updated.

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5 hours ago, Hijin25 said:

I have the same problem. I do a manual search for update and find nothing. On my father's PC the program was automatically updated.

Please continue as per the instructions above. Couldn't it be that Windows 7 is on the machine?

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I use windows 10 home V 1909.

I already have the records I request. Do I attach them here in the forum or should I send them to an email address?

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3 minutes ago, Hijin25 said:

I already have the records I request. Do I attach them here in the forum or should I send them to an email address?

If the generated archive is not too big, you can upload it here. Only ESET staff has permissions to access attachments. If the archive is bigger, upload it to a safe location (OneDrive, DropBox, WeTransfer.com, etc.) and drop me a private message with a download link.

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Does clearing update cache make a difference? If not, please provide the content of C:\ProgramData\ESET\ESET Security\updfiles\repository.eset.com.

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