Alex132 0 Posted April 18, 2014 Share Posted April 18, 2014 I recently reinstalled my entire operating system, fresh install of Windows 7 64-bit Enterprise Edition. Everything was going smoothly, until I tried resarting after installing updates once I had installed Nod32 AV. Upon boot, I would get to the Windows 7 "Welcome" screen, and it would hang there. No amount of time would let it boot into the desktop environment. I booted into safemode, and disabled the ESET service. Now when I booted into normal mode, Windows would get past the "Welcome" screen and get into the desktop environment. There obviously seems to be a clash with Windows 7 and ESET, but I do not want to move to another A/V. Reading this: hxxp://www.wilderssecurity.com/threads/eset-causes-desktop-to-not-load.343426/ leads me to believe I have to disable HIPS and uncheck self-defense. Surely this cannot be the only solution? Is there no way to get Nod32 fully working on W7 64bit? Or did I mess up something somewhere? Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 366 Posted April 29, 2014 ESET Moderators Share Posted April 29, 2014 Hello, This might be due to a conflict with another security or utility program on the system, or perhaps even a device driver. Unfortunately, without knowing what sort of hardware and software is installed in your computer, it will be more difficult to troubleshoot. What I would suggest is opening a ticket with your local ESET office. When you contact them to open a ticket, they will probably want to look at a couple things, such as an ESET SysInspector from your machine and a copy of your configuration, so if you make these and include them in your initial email, that will likely speed things up a bit. Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
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