ashok7g 0 Posted March 18, 2020 Share Posted March 18, 2020 Hi Myself ashok from bangalore (India). I bought eset smart security premium via amazon . But not able to activate, getting message as invalid licence. Please help me to sort out. Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted March 18, 2020 ESET Moderators Share Posted March 18, 2020 What license error are you receiving, and which product version specifically (have you upgraded to latest 13.1)? There is new functionality for detecting a leaked license and this won't allow it to activate: https://support.eset.com/en/kb7463 Link to comment Share on other sites More sharing options...
ashok7g 0 Posted March 18, 2020 Author Share Posted March 18, 2020 Hi I have bought this software as CD from the amazon. product version is 10.. And i am not getting leaked licence exception message. Please help me to sort out Link to comment Share on other sites More sharing options...
ashok7g 0 Posted March 18, 2020 Author Share Posted March 18, 2020 And I m not able 2 upgrade this version to 13. Is there any way to upgrade..? Link to comment Share on other sites More sharing options...
ashok7g 0 Posted March 18, 2020 Author Share Posted March 18, 2020 getting message as invalid licence, is my licence is lapsed? Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted March 18, 2020 ESET Moderators Share Posted March 18, 2020 Check this: https://support.eset.com/en/kb6980-identify-and-report-pirated-eset-licenses Link to comment Share on other sites More sharing options...
ashok7g 0 Posted March 18, 2020 Author Share Posted March 18, 2020 EsET Team i have verified in the portal.,eset smart security was sold by one of the authorized vendor of eset in india, who is SAKRI IT Solutions. It looks like some technical issue. Is that possible to connect through web ex and sort it out? Please help Link to comment Share on other sites More sharing options...
itman 1,746 Posted March 18, 2020 Share Posted March 18, 2020 (edited) The only authorized Eset seller for consumer products in India I could find is: Quote Consumer Solutions Amity Infosoft Pvt. Ltd. F6, First Floor, VIP Plaza, VIP Road, Surat Gujarat-395007 India Contact for Sales: Email: eset.sales@amitygroup.in Contact No.: +91-0261-6657000 Web: http://www.amitygroup.in/ Contact for Support: Email ID: eset.support@amitygroup.in Contact No.: +91-0261-6657000 Working days: Monday to Saturday (Except Govt. holidays) Working hours: 10 AM to 7 PM https://www.eset.com/in/about/contact/ If SAKRI IT Solutions is indeed an authorized Eset reseller in India, Amity Infosoft should be able to help you. Also all references to Sakri being Eset's authorized partner in India are over 4 years old: https://www.dqchannels.com/sakri-it-solutions-to-distribute-eset-security-solutions-in-india/ Edited March 18, 2020 by itman Link to comment Share on other sites More sharing options...
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