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Hi 

 

Myself  ashok from bangalore (India). I bought eset smart security premium via amazon . 

 

But not able to activate, getting message as invalid licence.

 

Please help me to sort out.

 

 

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What license error are you receiving, and which product version specifically (have you upgraded to latest 13.1)?

There is new functionality for detecting a leaked license and this won't allow it to activate: https://support.eset.com/en/kb7463

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Hi

 

I have bought this software as CD from the amazon. product version is 10.. And i am not getting leaked licence exception message. Please help me to sort out

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And I m not able 2 upgrade this version to 13. Is there any way to upgrade..?

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getting message as invalid licence, is my licence is lapsed?

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EsET Team

 

i have verified in the portal.,eset smart security was sold by one of the authorized vendor of eset in india, who is SAKRI IT Solutions. It looks like some technical issue. Is that possible to connect through web ex and sort it out?

 

Please help

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The only authorized Eset seller for consumer products in India I could find is:

Quote

Consumer Solutions

Amity Infosoft Pvt. Ltd.
F6, First Floor, VIP Plaza,
VIP Road, Surat
Gujarat-395007
India

Contact for Sales:

Email: eset.sales@amitygroup.in
Contact No.: +91-0261-6657000

Web: http://www.amitygroup.in/

Contact for Support:

Email ID: eset.support@amitygroup.in
Contact No.: +91-0261-6657000

Working days: Monday to Saturday (Except Govt. holidays)
Working hours: 10 AM to 7 PM

https://www.eset.com/in/about/contact/

If SAKRI IT Solutions is indeed an authorized Eset reseller in India, Amity Infosoft should be able to help you.

Also all references to Sakri being Eset's authorized partner in India are over 4 years old: https://www.dqchannels.com/sakri-it-solutions-to-distribute-eset-security-solutions-in-india/

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