MrJNielsen 0 Posted March 17, 2020 Share Posted March 17, 2020 When trying to connect through our WatchGuard VPN firewall, ESET Internet Security blocks connection. Setting up rules or deactivating rules doesn't help. Uninstall of ESET Internet Security removes the problem, but we want to continue using ESET, so.. 🙂 Searched both ESET and WatchGuard for info. No help found What to do?  Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted March 17, 2020 Administrators Share Posted March 17, 2020 Does temporarily disabling protocol filtering, network attack protection or firewall make a difference? If not, I'd recommend raising a support ticket with your local ESET distributor and supplying logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
MrJNielsen 0 Posted March 17, 2020 Author Share Posted March 17, 2020 1 minute ago, Marcos said: Does temporarily disabling protocol filtering, network attack protection or firewall make a difference? If not, I'd recommend raising a support ticket with your local ESET distributor and supplying logs collected with ESET Log Collector. No, disabling has been tried. Without any positive result. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted March 17, 2020 Administrators Share Posted March 17, 2020 Does the issue occur with any OS? Even on Windows 10? Link to comment Share on other sites More sharing options...
MrJNielsen 0 Posted March 17, 2020 Author Share Posted March 17, 2020 9 minutes ago, Marcos said: Does the issue occur with any OS? Even on Windows 10? It is on Windows 10 Pro  Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted March 17, 2020 Administrators Share Posted March 17, 2020 Then I'd recommend raising a support ticket with your customer care. It could be that the software utilizes Windows Filtering Platform and thus filters network traffic similarly to ESET which could be a problem. Further investigation by developers will be needed, hence a opening support ticket will be the best course of action. MrJNielsen 1 Link to comment Share on other sites More sharing options...
MrJNielsen 0 Posted March 17, 2020 Author Share Posted March 17, 2020 2 minutes ago, Marcos said: Then I'd recommend raising a support ticket with your customer care. It could be that the software utilizes Windows Filtering Platform and thus filters network traffic similarly to ESET which could be a problem. Further investigation by developers will be needed, hence a opening support ticket will be the best course of action. Thanks. I will contact ESET Support to get help. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted March 17, 2020 Administrators Share Posted March 17, 2020 I've found out that the issue has already been reported by some other users and is being investigated by developers using a diagnostic tool. P_EESW-5296, P_EESW-5157 Link to comment Share on other sites More sharing options...
MrJNielsen 0 Posted March 17, 2020 Author Share Posted March 17, 2020 Thank you. We look forward for the solution. Is there a link available for the report of solutions? Thanks again. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted March 18, 2020 Administrators Share Posted March 18, 2020 14 hours ago, MrJNielsen said: Thank you. We look forward for the solution. Is there a link available for the report of solutions? Thanks again. Only our partners can check the status of known issues. When a particular issue has been fixed, it's listed in the changelog when a new version of product is released. Link to comment Share on other sites More sharing options...
MrJNielsen 0 Posted March 18, 2020 Author Share Posted March 18, 2020 (edited) 37 minutes ago, Marcos said: Only our partners can check the status of known issues. When a particular issue has been fixed, it's listed in the changelog when a new version of product is released. So reseller partners cant see that? Edited March 18, 2020 by MrJNielsen Link to comment Share on other sites More sharing options...
Festilight 0 Posted March 18, 2020 Share Posted March 18, 2020 Bonjour, J'ai exactement le même problème depuis la dernière mise à jour d'ESET Endpoint Security. I'have the same problem since last update of ESET Endpoint Security ! Hervé Link to comment Share on other sites More sharing options...
ChrisLiberate 0 Posted March 20, 2020 Share Posted March 20, 2020 Do we have an update for this yet? Obviously terrible timing that this is an issue now Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted March 20, 2020 Administrators Share Posted March 20, 2020 Allegedly the issue is gone with the version of the VPN software 12.5.3. Link to comment Share on other sites More sharing options...
denzilla 0 Posted March 20, 2020 Share Posted March 20, 2020 12.2.0 is available on Watchguards site for XTM33 12.5.2 is whats available when I directly DL it from the firewall. Where are you getting this info from and can you provide a DL link? Link to comment Share on other sites More sharing options...
MrJNielsen 0 Posted March 21, 2020 Author Share Posted March 21, 2020 I asked the local authorized WatchGuard partner. They said, that they are not aware of any new build (Newer than 12.5.2) So I'd like to get a link for direct download of the alleged new build too. Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted March 23, 2020 Administrators Share Posted March 23, 2020 I assume it's http://cdn.watchguard.com/SoftwareCenter/Files/MUVPN_SSL/12_5_3/WG-MVPN-SSL_12_5_3.exe MrJNielsen 1 Link to comment Share on other sites More sharing options...
MrJNielsen 0 Posted March 23, 2020 Author Share Posted March 23, 2020 6 hours ago, Marcos said: I assume it's hxxp://cdn.watchguard.com/SoftwareCenter/Files/MUVPN_SSL/12_5_3/WG-MVPN-SSL_12_5_3.exe Thank you. It works here. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted March 23, 2020 Administrators Share Posted March 23, 2020 We now have a KB for the issue as well: https://support.eset.com/en/kb7470-watchguard-mobile-vpn-connection-issue-with-eset-endpoint-antivirus-eset-endpoint-security Link to comment Share on other sites More sharing options...
Festilight 0 Posted March 24, 2020 Share Posted March 24, 2020 Hi, Thanks a lot Marcos !!! All work fine with Watchguard Mobile VPN Client v12.5.3 Link to comment Share on other sites More sharing options...
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