ESET slows down chrome every time I start it.

[Boss 0]

This only started happening about one week ago? Whenever I start chrome, it freezes my pc, and I couldn't figure out what it was. So I tried opening chrome while having task manager open, and I saw that when I open chrome, "ESET Service" is using 85% CPU, I don't have an old computer, so I know it's not my computer. I tried disabling both protection and firewall, and chrome opened instantly, not like before. But I can't leave both of those off, and I can't turn HTTP scanner setup off because it's risky, is there any other way to fix this? 

[Marcos 5,070]

I would recommend opening a support ticket with your local ESET distributor.

Does temporarily pausing real-time protection make a difference? Do you have the latest version of EIS/ESSP 13.0.24 installed?

[Boss 0]

53 minutes ago, Marcos said:

I would recommend opening a support ticket with your local ESET distributor.

Does temporarily pausing real-time protection make a difference? Do you have the latest version of EIS/ESSP 13.0.24 installed?

Yes, I just tried it. If I pause protection, the "ESET Service" doesn't start taking up 85% cpu, it just lets chrome open instantly. And yes I have the latest version installed. 

[Marcos 5,070]

Enable advanced operating system logging under Tools -> Diagnostics, reproduce the issue, then disable logging, collect logs with ESET Log Collector and upload the generated archive here.

[Boss 0]

1 hour ago, Marcos said:

Enable advanced operating system logging under Tools -> Diagnostics, reproduce the issue, then disable logging, collect logs with ESET Log Collector and upload the generated archive here.

Wait, I'm confused. After I click on diagnostics, do I click on the + in front of "Advanced Logging" 

[Marcos 5,070]

I mean to enable advanced OS logging like this:

[Boss 0]

6 minutes ago, Marcos said:

I mean to enable advanced OS logging like this:

Alright I did it. Now should I close and re-open chrome and then get the logs? 

[Marcos 5,070]

Correct. With advances OS logging enabled, reproduce the issue, then disable advanced logging and collect logs with ESET Log Collector.

[Boss 0]

14 minutes ago, Marcos said:

Correct. With advances OS logging enabled, reproduce the issue, then disable advanced logging and collect logs with ESET Log Collector.

It's not doing it anymore..? I just re-opened chrome about 10 times and ESET's cpu usage stayed at about 5% 

[Boss 0]

1 hour ago, Boss said:

It's not doing it anymore..? I just re-opened chrome about 10 times and ESET's cpu usage stayed at about 5% 

Never mind, I restarted my computer, then I opened chrome again and ESET Service cpu usage went up to 93.2%, and I had the Advanced OS logging enabled, where do I find the logs exactly? 

[Peter Randziak 1,130]

@Boss,

On 3/13/2020 at 5:17 PM, Boss said:

where do I find the logs exactly? 

by default at C:\ProgramData\ESET\ESET Security\Diagnostics 

Peter

[Dun 0]

Same problem. Latest Eset internet security build cause the issue

[Marcos 5,070]

8 minutes ago, Dun said:

Same problem. Latest Eset internet security build cause the issue

Please provide logs as instructed above. What version of Chrome do you have installed?

[Dun 0]

Google Chrome is up to date

Version 80.0.3987.149 (Official Build) (64-bit)

 

I can not provide logs. Eset causes so high cpu usage I can not move mouse properly. Every app hangs completely. It also breaks my internet connection. Not sure if I should see eset component/driver in network card properties

 

How can downgrade to EIS 13.x previous build?

Edited March 21, 2020 by Dun

[Dun 0]

I also had issue with firewall which started with delay of 20 minutes. After repairing .net framework and restarting the computer, everything went fine this time

[shin 0]

Same Issue.
It's slowing down my system very badly reminds me ( m --c --a --f --e --e).

[Marcos 5,070]

4 minutes ago, shin said:

Same Issue.
It's slowing down my system very badly reminds me ( m --c --a --f --e --e).

I was able to find only a trial license registered with your email address which expired 3 months ago. If you are still having performance issues, make sure that you have the latest v14.0 installed and it's activated with a paid license key. Next carry on as follows:
- enable advanced operating system logging in the advanced setup -> tools -> diagnostics
- reproduce the issue
- leave logging enabled for 1-2 minutes
- disable logging
- collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a download link.

[shin 0]

16 minutes ago, Marcos said:

I was able to find only a trial license registered with your email address which expired 3 months ago. If you are still having performance issues, make sure that you have the latest v14.0 installed and it's activated with a paid license key. Next carry on as follows:
- enable advanced operating system logging in the advanced setup -> tools -> diagnostics
- reproduce the issue
- leave logging enabled for 1-2 minutes
- disable logging
- collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a download link.

Thanks for fast support(already voted for you! in blue way).
as I mentioned earlier it's slowing down my system and believe me it's very hard for me to pay for Eset 14.0.22.0 and work with chrome & Office in slow motion manner.after that trial i got another 30 days licence and the problem still exists(i used one from reseller).

[Marcos 5,070]

Upgrade to any newer version of the product is free, you just need to have a valid license. However, if you repeatedly use a trial version you should not expect the same level of technical support as is provided to users with a paid license.