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Microsoft Office Word 2010 to crash or freezed


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Hi

Yesterday,
Microsoft Office Word 2010 to crash or freezed
and also Adobe Reader DC hangs when opening a PDF file too.

after we tried disable protect in ESET Applicable PC.
Office Word 2010 and Adobe Reader DC both softwear It's worked!

also
After update "ESET Ver.7.1.2053.1" every thing worked out fine!

Is it ESET Ver.6.5.2118.4 's Bug?

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4 hours ago, Valleria said:

Can't I use Ver6.5 anymore?

On Windows XP and Windows Server 2003 the latest version 6.5 should be used. On any newer OS you should use the latest v7.

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Thank you Marcos😊

We used  Windows10 & V6.5 as you said.
But I have question.
It worked fine until last month. Why doesn't it work at the same time in March ?

 

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Endpoint v6.5 is very old and no changes have been made to it for years except for module updates. If it works with v7.1 or 7.2 alright, consider the issue resolved. If you want to have machines protected to the maximum extent against current malware, there's no other solution than upgrading to v7 anyways.

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